I am very satisfied with the service I…
I am very satisfied with the service I receive from GreatCall. I would recommend , and have told my friends and family about GreatCall. Rosalie
By ROSALIE
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Poor
327 reviews
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Lively (formerly GreatCall) is the leader in connected health for active aging. With health and safety solutions for older adults and their family caregivers, Lively’s innovative suite of easy-to-use mobile products and dedication to customer care helps aging consumers live more independent lives. Products and services include Jitterbug Flip and Jitterbug Smart phones, the Lively Mobile Plus medical alert device, plus health & safety services Urgent Response, Urgent Care and the caregiver Link app.
Lively (greatcall.com) has 327 customer reviews on The Fair Hearing, with an average rating of 2.0 out of 5.
Showing 65 reviews with 5 stars · Clear filters
I am very satisfied with the service I receive from GreatCall. I would recommend , and have told my friends and family about GreatCall. Rosalie
By ROSALIE
I originally purchased my first Great Call phone for my father, but he's passed on, so I not only kept the service, I upgraded to a Smart Phone. Dealing with the operator/customer service was very easy, and staff was extremely polite and patient. I have no problems making calls from any location, and feel quite reassured by the 5Star feature.
By H. M.
good phone and great calling plans
By WELDON
After suddenly losing my entire left field of vision due to a stroke last January, I needed a phone I could see and feel (the buttons). The Jitterbug Flip Phone by GreatCall met that need immediately with a plan that fit my needs at a great price. Better than that, we've had 5 different cell service providers since buying our current semi-rural home and could not use our cell phones inside our hurricane hardened house. We had to go out in our front acre to get a signal. We found that the cell service arc for our area cut right through our property. However, GreatCall / Jitterbug works just fine indoors or out! Amazing! The phone features are easy to use. I ordered one for my elderly mother-in-law and one for the developmentally disabled neighbor that I assist with finances and bill paying. All of us, including me getting used to profound vision loss, learned to use all the features quickly and easily. My neighbor especially loves the "personal assistant" operator who has assisted with transportation and a few other things. I will be putting that to use soon, too. Many thanks for covering "all the bases" GreatCall!
By FL-Jan
I got the flip phone for my mom and she couldn’t be happier with it. Buttons she can actually see and a speaker she can hear is wonderful. The customer service is also top notch.
By Perry
Found Great Call to be all that was promised, couldn't ask for a better flip phone ! I have used it locally and also on road trips and always have a clear and strong signal where ever I am ! I would recommend this phone to anyone who requires a low cost reliable phone. They also have smart phones if that is what you want, i did not require all the bells and whistles, that the smart phone has.
By LEon
I am very happy with GreatCall. My bill is very affordable and the service is really great. Thank you so much.
By LOLA
Love the size, the color, the big numbers and ease of use.
By LINDA