The service and staff at Great Basin…services
The service and staff at Great Basin are fast and efficient! I have been extremely pleased being a customer there!
By Jill
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
607 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
There are a couple of things you should really get to know about us here at Great Basin. One, we’re genuinely pretty nice folks. Two, we love our jobs. Three, we really like to help our members throughout their lives. However and whenever we can help, we will. We could go on and on about how it feels to be a part of the Great Basin family, but the best way to find out is to get started. Fill out an online application, call, chat, or come into a branch. We look forward to meeting you. Soon! Membership is open to anyone who lives, works, worships or owns a business in Washoe County. Learn more at greatbasin.org.Great Basin Federal Credit Union has been a member of the community since our charter on January 11, 1951. What began as a 50 member credit union for Reno-Bell Phone Company employees, has grown to a community chartered credit union serving over 21,000 people. Our philosophy of building personable relationships with our members still remains a core value to the board members and staff. Our Mission: We provide an honest, fair, and personal banking experience. Our Vision: To be member loved. Learn more at greatbasin.org.
Great Basin Federal Credit Union (greatbasin.org) has 607 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
607 approved reviews, newest moderated first
The service and staff at Great Basin are fast and efficient! I have been extremely pleased being a customer there!
By Jill
Love this bank/credit union. Friendly, caring, speedy and their loan rates can't be beat. They exceed my expectations
By John
Great place to do business, always helpful and understanding with all sorts of affairs
By Nathan
Awesome bank to be with! Lead by great Leadership
By Brandon
Very helpful in trying to figure out why my Bill Pay isn't working. Looking forward to a call back.
By Deborah
Have never had any issued
By Denise
Love these guys
By Lain
Great Basin makes things simple and personal. The employees make you feel like family and sincerely care about the members.
By Torrey