Nine times out of ten they greet me as…
Nine times out of ten they greet me as I come in and say my name within the greeting. They always answer my dumb questions.
By Mary
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
607 reviews
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There are a couple of things you should really get to know about us here at Great Basin. One, we’re genuinely pretty nice folks. Two, we love our jobs. Three, we really like to help our members throughout their lives. However and whenever we can help, we will. We could go on and on about how it feels to be a part of the Great Basin family, but the best way to find out is to get started. Fill out an online application, call, chat, or come into a branch. We look forward to meeting you. Soon! Membership is open to anyone who lives, works, worships or owns a business in Washoe County. Learn more at greatbasin.org.Great Basin Federal Credit Union has been a member of the community since our charter on January 11, 1951. What began as a 50 member credit union for Reno-Bell Phone Company employees, has grown to a community chartered credit union serving over 21,000 people. Our philosophy of building personable relationships with our members still remains a core value to the board members and staff. Our Mission: We provide an honest, fair, and personal banking experience. Our Vision: To be member loved. Learn more at greatbasin.org.
Great Basin Federal Credit Union (greatbasin.org) has 607 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
607 approved reviews, newest moderated first
Nine times out of ten they greet me as I come in and say my name within the greeting. They always answer my dumb questions.
By Mary
I am always greeted by a friendly, helpful member of Great Basin Credit Union. I know that I can count on receiving any help I need. It is a pleasure to visit our branch each and every time. Thank you for being the best!!!!
By Barbara
I have been with Great Basin Federal credit Union for years. I have always been impressed by their customer service, and professionalism. I have never had a bad experience. I feel valued as a member and that’s saying something.
By Day
I have been a member of Great Basin Federal Credit Union going on going on 36 years. I have never encountered any rudeness, long wait times, the web site is easy to use and I just like the feeling one gets from a locally-owned financial institution.
By Suellen
GBFCU made it easy for us to get the needed loan . . . customer first attitude and process.
By Grant
Are usually do not have to wait very long to talk to someone. And when I do they’re always incredibly helpful the staff go out of their way to make it a positive pleasant experience for me. I’ve been banking with great basin for 20 or 30 years.
By J. P.
They are amazing!!!!!! Excellent customer service!!!!!
By Rejean
Well,no bad words from me.I do know people who have had bad experiences with you guys....but,with me,y'all have always been just fine,so excellent that I pity the people who only deal with 'banks'---may our dealings always be fortuitous. Vincent Duff
By Vincent