Great bank to work with
Great bank to work with
By AJ
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
607 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
There are a couple of things you should really get to know about us here at Great Basin. One, we’re genuinely pretty nice folks. Two, we love our jobs. Three, we really like to help our members throughout their lives. However and whenever we can help, we will. We could go on and on about how it feels to be a part of the Great Basin family, but the best way to find out is to get started. Fill out an online application, call, chat, or come into a branch. We look forward to meeting you. Soon! Membership is open to anyone who lives, works, worships or owns a business in Washoe County. Learn more at greatbasin.org.Great Basin Federal Credit Union has been a member of the community since our charter on January 11, 1951. What began as a 50 member credit union for Reno-Bell Phone Company employees, has grown to a community chartered credit union serving over 21,000 people. Our philosophy of building personable relationships with our members still remains a core value to the board members and staff. Our Mission: We provide an honest, fair, and personal banking experience. Our Vision: To be member loved. Learn more at greatbasin.org.
Great Basin Federal Credit Union (greatbasin.org) has 607 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
607 approved reviews, newest moderated first
Great bank to work with
By AJ
I moved to Nevada 6 years ago and needed to establish my finances in a local bank. My children suggested GBFCU, and I'm very glad they did. I have been very satisfied with the services I have received from GBFCU.
By Carols M.
I have been a member @ GBFCU for at least 40 years. They have always maintained a standard of high quality service. It feels like that small town bank where everyone knows your name. They have helped me through the most difficult times of my life. I am so thankful to have picked them as my credit union so long ago.
By Deborah
I have been a loyal customer of G.B.F.C.U. for over twenty years. From a checking to savings account to several car and home equity loans I wouldn't consider any other banking institution. Why? Its all about customer care. They actually answer the phone, great rates and free checking. Very pleasant on the phone and face to face.
By Louis
Just a gliche on the docusign technology slowed the process, otherwise great customer service.
By Ron
Love Love Love everything about GBFCU!!
By John
I will tell you now, DON'T GO ANYWHERE ELSE!!! I won't leave them... they'll have to chase me away!! I have had accounts with B of A, Wells Fargo, US Bank, Greater Nv Credit Union, and Great Basin over the years. For the past 10 years I have stuck with Great Basin and HIGHLY RECOMMEND them!! Every branch in the Reno/Sparks area has the most amazing staff that I have ever dealt with. THANKS FOR BEING THE BEST BANKING / LENDER IN THE WORLD!!!!!
By AURALIE J.
Been with Great Basin for over 20 years and would not bank with anyone else.
By Patricia