By far the best bank I have ever…
By far the best bank I have ever used!!! Professional and knowledgeable staff!! And the facility is always clean!!
By Kevin
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
607 reviews
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There are a couple of things you should really get to know about us here at Great Basin. One, we’re genuinely pretty nice folks. Two, we love our jobs. Three, we really like to help our members throughout their lives. However and whenever we can help, we will. We could go on and on about how it feels to be a part of the Great Basin family, but the best way to find out is to get started. Fill out an online application, call, chat, or come into a branch. We look forward to meeting you. Soon! Membership is open to anyone who lives, works, worships or owns a business in Washoe County. Learn more at greatbasin.org.Great Basin Federal Credit Union has been a member of the community since our charter on January 11, 1951. What began as a 50 member credit union for Reno-Bell Phone Company employees, has grown to a community chartered credit union serving over 21,000 people. Our philosophy of building personable relationships with our members still remains a core value to the board members and staff. Our Mission: We provide an honest, fair, and personal banking experience. Our Vision: To be member loved. Learn more at greatbasin.org.
Great Basin Federal Credit Union (greatbasin.org) has 607 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
607 approved reviews, newest moderated first
By far the best bank I have ever used!!! Professional and knowledgeable staff!! And the facility is always clean!!
By Kevin
The goods and services are amazing
By James
got lot of help from the people at this bank. thank them. belva and buck
By Belva
We elected a new member and wanted to include him on our bank account signature card, the restriction was so severe that this account was transferred to another Bank. this account was for a non-profit Corporation.
By Kenneth
They made it easy and the people are very helpful especially during these trying times
By Lety
I was lied to and dismissed. A current loan is in the wrong name which the credit union refused to fix. The only reason I’m still a member is the credit union I moved all my money to couldn’t give me a better interest rate. When this current account is paid off I will never deal with this particular credit union again.
By Patrick
Cierra is awesome, she has always taken care of my requests with a smile on her face every time...
By NC
Wonderful experience as always with every employee within the northwest Reno branch. Professional , courteous, and always pleasant to have as my crwdit union of choice.
By Stewart