Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
113 reviews
Grayson LuxurySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Discover The Most Exquisite, Handcrafted Furniture Online Today! Browse The Top Designer Brands & Find Your Favorite Piece. Custom Made Pieces. Visit Our LA Showroom. Luxury Showroom. Luxury Furniture Showroom. Handcrafted Furnishings.
Grayson Luxury (graysonluxury.com) has 113 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
113 approved reviews, newest moderated first
Alli was very helpful in finding what I was seeking.
By Fred
Response from Grayson Luxury· Jul 24, 2024
Thank you for your feedback! We're glad our customer service agent could assist you in finding what you needed. Let us know if there's anything else we can do for you!
Website was easy to navigate. So far so good! Just ordered a large console so will see how the remaining experience goes.
By HC
Response from Grayson Luxury· Jul 24, 2024
Thank you for your kind words! We're delighted to hear that you found our website easy to navigate. Your satisfaction means a lot to us. If there's anything else we can assist you with, please don't hesitate to let us know!
Jaime was an excellent sales person. Always helpful and willing to assist me in whatever I needed. Well done.
By Matthew G.
Grayson is so great to work with. I am a returning customer and I love that I can speak to a person about all my questions. They provide samples and can find any information I request! Also, can't beat their pricing.
By Lori
Had to contact the company to find out the estimated delivery date. Received an email with all of the info that I needed.
By Dominique
Response from Grayson Luxury· Mar 7, 2024
Dear Dominique, Thank you for your feedback! We're glad to hear that you found our team to be responsive when you reached out to inquire about the estimated delivery date. Ensuring clear communication and providing the information you need is important to us, and we're pleased that we could promptly provide you with all the necessary details via email. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Thank you for choosing Grayson Living. We appreciate your business and look forward to serving you again. Best regards, The Grayson Luxury Team
Allie is very helpful
By Anh Tuan N.
Response from Grayson Luxury· Mar 7, 2024
Dear Anh, Thank you for your feedback! We're thrilled to hear that Allie provided you with helpful assistance. Providing excellent customer service is a top priority for us, and we're glad that Allie was able to assist you effectively. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Thank you for choosing Grayson Luxury. We appreciate your business and look forward to serving you again. Best regards, The Grayson Luxury Team
Nellie was my representative and was very pleasant. She called the manufacture to confirm dimensions and called me back so I could place the order. The transaction was effortless. I'll be ordering more furniture in the coming weeks.
By Felton S.
Response from Grayson Luxury· Mar 7, 2024
Dear Felton, Thank you so much for taking the time to share your positive experience with Grayson Luxury! We're thrilled to hear that Nellie provided you with exceptional service and made your furniture shopping experience effortless. Our team at Grayson Luxury takes great pride in ensuring that every customer receives personalized attention and assistance throughout their purchase journey. We understand the importance of accurate information, and we're glad to hear that Nellie went above and beyond by confirming the dimensions with the manufacturer on your behalf. Your satisfaction is our top priority, and we're delighted to know that you plan on ordering more furniture from us in the coming weeks. Rest assured, we'll be here to assist you every step of the way to make sure you find the perfect pieces for your home. Once again, thank you for choosing Grayson Luxury for your furniture needs. We look forward to serving you again soon! Warm regards, Customer Service Team Grayson Luxury
After a 2 month search in LA for a sofa and 2 matching side chairs, I was able find just what I was looking for on my first visit to Grayson, staff were friendly and outgoing, enjoyed negotiating prices and delivery options.
By Somayeh H.
Response from Grayson Luxury· Mar 7, 2024
Dear Somayeh, Thank you for choosing Grayson Luxury and sharing your fantastic experience with us! We're thrilled you found exactly what you needed during your first visit. Our friendly staff enjoyed assisting you with pricing and delivery options. We strive to make furniture shopping enjoyable and memorable. If you need further assistance, please reach out. We look forward to serving you again! Best regards, Grayson Luxury Team
