Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
459 reviews
Grasshopper BankSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Privately owned and headquartered in New York City, Grasshopper is client-first digital bank with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources. Grasshopper replaces the traditional one-size-fits-all approach to banking with a suite of products and services tailored to specific industries and a passionate team of experts with deep expertise in their fields. Grasshopper’s banking solutions cover small business, startups, fintech-focused Banking-as-a-Service (BaaS) and commercial API banking platforms, SBA lending, and white-labeled consumer banking. As a federally chartered commercial bank, Grasshopper is a member of the Federal Deposit Insurance Corporation and is an Equal Housing/Equal Opportunity Lender.
Grasshopper Bank (grasshopper.bank) has 459 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 308 reviews with 5 stars · Clear filters
Great Customer Service!
By James M.
Response from Grasshopper Bank· Apr 6, 2026
Hi James, Thank you for the 5-star review! We’re so pleased to know your experience reflected the level of service we strive to provide every day. It’s rewarding to hear that your experience left a strong impression. We appreciate the opportunity to support you and your business, and we look forward to being a reliable partner you can count on for years to come.
I was able to get a human on the phone in less than a minute. Everything is simple and user friendly. The structure allows for up to 4 equal owners on the business account which isn't always an option at other banks.
By ok
Response from Grasshopper Bank· Apr 6, 2026
Hi there, Thank you for the 5-star review! We’re so pleased to know your digital banking experience felt both accessible and easy to use from the very beginning. Having immediate access to knowledgeable support, with a platform that is intuitive and built with real business needs in mind, can make a meaningful difference in day-to-day operations. It’s especially rewarding to hear that the flexibility of your account setup aligned well with how you run your business. We truly appreciate the trust you’ve placed in us and look forward to continuing to support you and your business as your needs grow and evolve.
Fast, relatively economical for a startup
By Anuradha
Response from Grasshopper Bank· Mar 27, 2026
Hi Anuradha, Thank you for the 5-star review! We’re so pleased to hear that your experience has been smooth and well suited for your startup. Having a banking partner that supports forward momentum without added complexity can make a real difference when you’re building something new, and it means a lot to hear that approach is working well for you. We truly appreciate the trust you place in us and look forward to celebrating many milestones together.
Account opening and deposit was easy.
By OJ
Response from Grasshopper Bank· Mar 23, 2026
Hi OJ, Thank you for the 5-star review! We’re so pleased to hear that getting started with your account and making your first deposit was smooth and straightforward from the very beginning. Opening and funding a new business bank account should feel like progress, not a hurdle, which is why we’re intentional about making the experience as clear and efficient as possible. It’s rewarding to know that it worked exactly as intended for you. We truly appreciate the opportunity to support your business and look forward to being a reliable, long-term partner moving forward. If there’s anything you need as you navigate the platform, we’re always just a call, click, or message away.
Only had the account a little over a week and so far so good. I am looking forward to a long relationship
By Doreen M.
Response from Grasshopper Bank· Mar 23, 2026
Hi Doreen, Thank you for the 5-star review! We’re happy to hear that your experience has been positive right from the start. Opening an account and building a new banking relationship is an important step for a small business, and we’re committed to delivering that consistency even as your needs grow and evolve over time. We’re truly grateful to be part of your journey and look forward to being a trusted, reliable banking partner for the long term.
Grasshopper customer service over phone is always amazing. The people are so nice and actually helpful. Always feels like I’m talking to a family member vs. a worker. I also appreciate their hours of service.
By Danielle R.
Response from Grasshopper Bank· Mar 23, 2026
Hi Danielle, Thank you for the 5-star review! We’re so pleased to hear that your experience with our Client Services team has felt both helpful and genuinely personal. Creating a level of service where clients feel comfortable, supported, and truly taken care of is something we care deeply about. We appreciate the trust you place in us and look forward to continuing to be a team you can rely on whenever you need support.
Great experience with the customer service team!
By Benjamin Z.
Response from Grasshopper Bank· Mar 23, 2026
Hi Benjamin, Thank you for the 5-star review! We’re so pleased to hear that your experience with our Client Services team made a positive impression. Every interaction is an opportunity to provide clarity, support, and real value, and we’re committed to delivering that same level of service each time you reach out. As always, we appreciate the trust you place in us and look forward to being a reliable banking partner for you and your business for years to come.
Addressed my issue quickly.
By Dawn A.
Response from Grasshopper Bank· Mar 23, 2026
Hi Dawn, Thank you for the 5-star review! We’re so pleased to know your issue was resolved quickly and with the attention it deserved. When something needs to be addressed, timely and effective support is essential, and our team is focused on ensuring clients can move forward without unnecessary delays or uncertainty. It’s great to know that approach came through in your experience. We truly appreciate your trust and are always here to support you whenever you need assistance.
