You can trust this bank
Very good the best banking company
By Richard G.
Tuesday, November 10, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
459 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Privately owned and headquartered in New York City, Grasshopper is client-first digital bank with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources. Grasshopper replaces the traditional one-size-fits-all approach to banking with a suite of products and services tailored to specific industries and a passionate team of experts with deep expertise in their fields. Grasshopper’s banking solutions cover small business, startups, fintech-focused Banking-as-a-Service (BaaS) and commercial API banking platforms, SBA lending, and white-labeled consumer banking. As a federally chartered commercial bank, Grasshopper is a member of the Federal Deposit Insurance Corporation and is an Equal Housing/Equal Opportunity Lender.
Grasshopper Bank (grasshopper.bank) has 459 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 308 reviews with 5 stars · Clear filters
Very good the best banking company
By Richard G.
Easy to work with.
By Wendy D.
Customer service is excellent!!!
By Kevin S.
Easy to do business with and got our loan done fast! Thank you!
By Jonathan Nguyen T.
The stuff works
By Mark
Friendly, understanding and very helpful
By Chuck Van L.
Madison was patient and kind and guided me through what needed to be done to resolve the situation. I gave her feedback at the end. I have to keep track of multiple details as a Physician. It may seem superfluous to help me set up a virtual card and order a new debit card, however to have to navigate a new system without assistance is added stress. I very much appreciated her help. However I did notice in her email that the virtual card is associated with my home address, this was not what I want and explained this to her in my call.
By Laura V.
The rep was patient and very helpful
By David B.