Worst car buying experience - AVOID!!
Buying from Grange Prestige Cars has been one of the worst consumer experiences of my life. Harry sold me a car with a serious oil leak and timing chain/tensioner issue, neither of which were disclosed at the time of purchase. He bragged about a “50-point inspection” on all their cars, yet when pressed, couldn’t produce a single report – instead claiming they “only get told about faults.” I suppose a major oil leak and timing chain issues simply weren’t bad enough to mention? When I reported the problems, they initially offered to pay for repairs. I obtained a professional quote, but Tom deemed it “too expensive” and instead insisted on collecting the car so their own mechanic could “put it right.” After days of chasing, I was told the timing tensioner and cam cover gasket had been replaced – but the sump gasket, which my mechanic identified as the real source of the leak, was ignored. After keeping the car for 8 days, they returned it in the most unprofessional way imaginable: at 2am, without warning, posting the keys through my letterbox. This gave me no opportunity to inspect the vehicle before taking it back. It felt less like customer service and more like they were sneaking away from responsibility. Unsurprisingly, the oil leak remained – and was actually worse than before. When I pushed for a proper resolution, their response was insulting. They offered me a refund £1,000 less than I paid, simply because I had driven 2,000 miles – as though I should pay for their dishonesty and incompetence. To add insult to injury, they outright refused to cover the full cost of repairs, leaving me to deal with faults that were clearly present when they sold me the car. This is not the conduct of a professional or trustworthy dealership. It is the behaviour of a business that cuts corners, hides behind excuses, and shows no integrity whatsoever once they’ve taken your money. If you are even considering buying from Grange Prestige Cars, think again. They embody everything that gives used car dealers their dreadful reputation: deception, shoddy workmanship, evasive tactics, and shameless exploitation of customers. I am now escalating this to Trading Standards and preparing legal action. Save yourself the stress, the cost, and the regret – stay well away from Grange Prestige Cars.
By Mark