Grand WelcomeReviews of grandwelcome.com

This was probably the worst communication we have ever had at a property. We knew booking through Expedia was a risk, but we had VRBO one key points expiring. We are Hilton diamond members and travel a lot for travel soccer so have seen a lot. While a company cannot control every part of a renters vacation, they can respond timely and care. This company does neither. The pictures are VERY misleading and they claim to have 5 star reviews but the guest book inside showed ripped out pages and terrible reviews. They added some nice touches but overall it is not well maintained or clean. The property is beat up inside and out. The prop management company is owned by a private equity company so you get exactly what you expect. apparently there is a local Panama City franchise owner, but it appears they try to route everything through the Philippines. We heard from everyone “the team will get back to you” and we have the receipts that this literally never happened by PCB people or corporate. We would receive automated emails almost daily, then random texts, etc but never addressing the cleanliness or hair in the beds or broken appliances in the unit. Avoid this company.

We rented a cabin for my daughter’s birthday through grand welcome! Everyone was so friendly helpful, the booking process was easy the cabin was clean and the beds were comfortable! We will deff be booking with them again!

We stayed at one of the Grand Welcome villas at Solterra Resort in Davenport and had a great holiday. Grand Welcome were very quick and efficient at responding whenever we contacted them, the villa itself was extremelly clean and very well equipt, it had everything we needed and more. We have visited Florida several times and this was by far the best villa we've stayed at. I would definitely recommend Grand Welcome and will be using them again in the future.

I made a mistake and rented a unit for the wrong dates. I thought I would be out the money since I did not pay for the trip insurance. I was given a full refund. I made the reservation right before going to sleep and then requested the refund as soon as I realized my mistake in the morning.

They rented us an expensive home in Palm Springs that looked good in the photos. But the home had been terribly neglected. Broken dishwasher, broken sauna, toilets that wouldn't flush. They sent a plumber out who called the condition of the plumbing "appalling" and said the iron pipes were badly corroded and were leaching heavy metals, including lead. He instructed us to NOT drink the water. So we had to use bottled water, could barely cook in for 10 guests, and had to put up with a leaky roof, termites, and windows that were completely blocked by discoloration. They refused to budge on a refund, so I am pursuing legal action. They do NO due diligence or property inspections. My advice: NEVER rent any Grand Welcome properties.

Could I give a zero! Ridiculous explanation on how to get into your unit, with overly way too much info. I paid day of booking and they never sent me any response or how to get into unit, so day before leaving I reached out and they said you have to make a payment? I said immediately I did!!!! 10 minutes later I get a “thank you” and here is how to get to your unit? Ridiculous explanation thought we were completing heart surgery! Just make it straight forward and simple and then on to never received the entry codes until 2 hours before. Air conditioning is a joke how it’s operated, forget about TV it’s a ridiculous 2 control and does not work, told them twice and they do nothing! Worthless organization, those owners who are using stop!!

Stayed at a villa in Davenport. Rented through Vrbo then got email to say booking was with them. Villa in poor condition. Dirty bed linen, holes in top of table, dirty carpets, no sunbeds as shown in picture, no gate code given and code to villa wrong. Outside furniture dirty and in poor condition, pool not cleaned, bins overflowing outside. If this wasn’t enough house alarm went off third night in and showed low battery told it would be fixed the next day but it went off a couple of times during the night so sleep disturbed. Came home following day late and still not fixed phoned company who assured someone had been out and fixed it. I told them they hadn’t, again said someone would be out the next day. After numerous emails eventually said we would check into a hotel at their expense as we had had a second sleepless night, with the alarm going off six times, someone arrived who couldn’t fix it as needed a specific battery. We eventually managed to tell the man we couldn’t stay and he disabled the alarm. (The man couldn’t speak English so had to use a translation app). The alarm was never fixed during our stay and no correspondence about our other complaints. Emailed on my return and they are saying they have no record of our booking! Seriously! Worst customer service ever.

Innanzitutto 5 stelle di recensioni non basterebbero Ho prenotato il mio soggiorno a Miami con Grand Welcome , un alloggio completo di tutto , completo di tutti i servizi , per qualsiasi assistenza lo staff di Grand Welcome è immediatamente disponibile e cordiale , molto gentili e professionali! Assolutamente si Consigliato