Grandin RoadReviews of grandinroad.com

Ordered chairs June 11th said they'd be delivered August 5th, WHAT ?? One and a half months for chairs?? Didn't take them that long to take my money, did it?? Called today July 29th due to my "order placed" date being changed to July 21st, hmm that's suspicious.. customer service said don't worry we updated our system it won't affect ship date. Oh no?? She proceeded to tell me they will ship August 21st??? You have got to be kidding! Where are they? At the bottom of the Strait of Hormuz ???? Who's making these things?? NO chairs all summer in remodeled kitchen, no summer celebrations and horrendous way to run a company!! BAIT AND SWITCH--BEWARE!! Hundreds of other reputable companies to spend your hard earned money!! Update: I changed the 1 star review to 3 stars. After writing an email to the CEO of Grandin Road and submitting above review on Trustpilot on July 29th my items MIRACULOUSLY arrived on original delivery date of August 5th, today!! I am thrilled with the quality. The chairs are just as described and pictured on website. In the future, I hope this company can stand by the original delivery dates so plans can be made and stress levels are not "through the roof" with frustration.

What may turn out to be an acceptable product was not well served by customer service. I ordered a Grandin Road EZ Bed with automatic shutoff. This item has a zippered case within which an inflatable mattress and attached collapsible frame are permanently secured. It arrived promptly and I carefully removed it from the box. I found no packing slip nor any instruction manual. I called Customer Service and asked about getting the instruction manual. Expressing surprise that it was not in the box, the agent assured me that the instruction manual would be emailed to me shortly. It arrived shortly. However, it was NOT the manual for the "with auto shutoff" feature. I called Customer Service again and finally got the correct instruction manual. However, the instructions were not very clear about how to unzip the case. They merely said to "Unzip the case completely before inflation". So I found a zipper tab and commenced unzipping until I encountered a corner of the case where the zipper had been stitched over so that I could not unzip it further. The stitching was a continuation of stitching binding the outer cover to the base of the case. Puzzled, I called CS again and explained that I could not completely unzip the case due to the stitching over the zipper. She, the agent, instructed me to clip the stitch. I did so and continued unzipping only to encounter an end of the zipper adjacent to which was another end with zipper tab with zipper ahead of it to be unzipped, so I continued my unzipping only to encounter another cross-stitch on the zipper which I dutifully clipped. Finally I wound up with both zipper tabs together on edge edge of the flap that was to be opened. Only then did I come to realize that I should not have clipped either of those cross stitches. I should have stopped at the first one and then gone back around the case to find the other tab and unzip it to its stitch. The instructions should have enclosed a clear message to "unzip each side of the case to a point where there is a stitch across the zipper. But Customer service did not know that!!!! Having overcome the shortcoming of bad customer service as to the stitches, I proceded to the inflation step and, lo and be hold, zip-tied to the power cord was a plastic bag with the folded instructions in it. And remember the Customer Service was surprised there were no instructions in the package!!! All of this could have been avoided by clear instructions on how to unzip the package. The cross-stitching the zipper to provide a dead stop for unzipping was a design flaw, undoubtedly to save a few pennies. And nobody thought to train Customer service on this matter. Pretty poor business. After getting through the lack of a manual, poor manual, and equally poor CS, I deployed the bed and it appears as advertised. I have un-deployed it and that worked as advertised as well.

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