Grand Home FurnishingsReviews of grandhomefurnishings.com

We went into Grands home furnishings to look for a new bedroom set, we found the one that we had been wanting for quite sometime. We talked to the salesman and we were getting everything squared away. We got to the delivery portion and the salesman ( Scott Hancock) and the lady setting up our payment and delivery said we could pick when we wanted our furniture to be delivered. He said they would accommodate our schedule with either a morning, afternoon or evening delivery time. We just needed to pick which time of day was best for us. We told him that morning was the best time of day for us since we have opposite work schedules and afternoon and evenings would be really hard for us to do. He said ok and said they were setting us up for a morning delivery and the delivery people would be in touch with us and text or call. The day that they were supposed to deliver we told them we had to have the furniture delivered in the morning because we were going to be leaving town in the afternoon. The salesman said that would be fine. The delivery people texted and said that delivery would be between 3-5 pm; which we were already going to be gone by that time. So we called them and told them we couldn’t do that they would have to deliver another morning. They said ok and set us up for another “ morning” delivery a week later. The next week my husband got stuck out at work and wouldn’t be home till that evening, I was going into work late so I could be home to get the furniture if it was being delivered in the morning. 10am rolled around and I called my husband to see if they had texted he said no. So I said let me call them because I need to leave for work soon and no one has contacted us. I called GHF in Roanoke on valley view blvd where we were buying our furniture from. The lady that answered the phone said that they wouldn’t be delivering to our house until between 1-3 pm. I said ma’am can they do any earlier because I can’t wait all day. She said “ that’s not all day just 2 hours “ I said “ma’am I work and as it is I’m going in late for this; and I might as well not even go to work if I have to wait that long. And I need to go to work because I already said I would be there. She said that the delivery drivers would text. I hung up with her called my husband and told him what had happened. They had ended up trying to reschedule for another 2 weeks from that day, which we again would be out of town. My husband talked to the salesman and told him we cannot do an afternoon delivery and he had told us that they could accommodate and now they’re not. The salesman said “ I didn’t say that”. Which at that point we were fit to be tied, my husband cancelled the order and told them we will not be buying the furniture from them now or ever again. This was the worst experience, it wouldn’t have been so bad if we hadn’t been lied to. We would have tried to make it work if we had been told in the beginning that they only do late afternoon and evening deliveries but since we were lied to and told we could pick when we wanted the furniture and then being told “ I never said that”. That made us pretty angry about the whole situation. We went the next week to another furniture store told them what happened and asked about delivery they told us they have a truck that comes out to our area once a week and would that day work. And we could get morning/ early afternoon delivery if that worked for us. We said it did, and we are getting our furniture delivered this week. Something that GHF would not do. I wish I could say that we had this great experience and they really tried to work with us. But they didn’t, they just kept lying all the way to the end.

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We’ve carpeted 3bedrooms and the living room good quality carpet We have now had the hall stairs and landing carpet fitted by Harry and his team Efficiently very happy with this Would recommend them

I bought a bedroom set from Grand Furniture. Unfortunately, I ended up running into some financial problems and fell behind on my payments, it happens. Grand Furniture ended up garnishing my wages. Through the garnishment, Grand Furniture received all the money they requested from the court. A month after the garnishment was satisfied, Grand Furniture began calling me once again saying that I owed them more money. I told the lady that the garnishment had been satisfied, and everything was paid to the court. I just received notice from my employer today that GRAND FURNITURE IS TRYING TO GARNISH MY WAGES AGAIN!! How can this company continue to keep doing this? I am going to fight this as much as I can. Grand Furniture is a rip-off! They may extend credit to anyone but believe me, they will try to suck you dry. I wish I could this company less than 1 star.

For one thing I have been fighting with them for seven years about a mattress and lift unit unit only worked couple times guy came out three times said ordered new motor never received it now they say it’s been discontinued and out if warranty mattress was checked saw sink in middle I started this claim soon after bought I had trouble with a sectional they took back after few months recliner broke they replaced it with a new couch I had to pay extra was talked into buying warranty which is useless. The couch is never set on looks like did on showroom floor I keep covered up and was going to was covers and when I pulled cushions off springs had busted through material and was sharp enough to cut you I filed with warranty and they refuse to fix it. Said was normal wear and tear this couch is only a year and a half old. They do not back their products and the products are below standard I will never buy anything from them again. Their furniture is trash. And don’t let them talk you into buying the expensive warranty not worth it they do not back it up Beware. Of this company. I have had many problems with them if a thousand dollar couch won’t last a year and a half I hate to see how long a more expensive one will. Trash and get to help non existent

Purveyors of junk. Spent in excess of 6k on a bedroom set. Bed collapsed after 20 months due to the installers failing to put washers on the bolts, Upon returning to the store, the saleswoman is ready with a charge sheet of how much it will cost to send ‘Technicians’ out to fix it. In excess of $140.00. STAY AWAY.

The unprofessional conduct and lack of customer service from their sales associates to the store manager, (Steve Tincher) is appalling. It started on Black Friday before closing when sales associates were standing by the door complaining about numbers. The young guy that was assigned to us was rude, pushy, and then lied to obtain the sale. Saturday morning when we decided to proceed with the purchase, we were told that our set was no longer available new and had to take the floor model with no additional discount. We agreed with the understanding that it was a different sales associate. The following day/Sunday, we called to order the matching sectional. No sales pitch was needed yet we were put on hold for a ridiculous amount of time then rushed when the associate got on just to get our basic information. She said the finance office would call us back. We had to leave messages for two days until they returned our call to officially order the sectional. When the sectional did arrive, the men dropped it on the ground directly from the truck (didn’t even lower the step). It was raining and instead of using appropriate moving equipment, they put holes in the plastic to carry to the door. They then set the two separate parts on their ends where rain dripped into the ripped holes onto the new furniture. When we got the new set inside, the ends were soaked. We had to have heaters running to dry it out. We contacted the store to ask for a credit and the matching pillows for compensation. They offered to order a replacement but waiting another month and dealing with their drivers again was not a good enough solution. Becki said the manager would contact us Thursday. No such communication was received. On Saturday, WE had to reach out to him/Steve in which he only offered a minimal discount. He arrogantly suggested it was sufficient for the numerous issues we had experienced. We countered. He/Steve refused to resolve the situation over $50? How incredibly incompetent and another display of their poor customer service. None of the 3 pieces of furniture are what was advertised, promised, or in the condition agreed at purchase. No one at Grand accepted accountability. I would NEVER recommend this store, and the corporate office needs to evaluate the individuals they put in a management/community role.

I wish id read the trustpilot accounts for this company first. My bad. Purchased a bed online over the Xmas period and now I can’t get in touch with anybody to arrange delivery. Know one answers the phones, no response to emails. Complete bunch of wastrels that need to go out of business and stop wasting peoples time