Excellent salesman
The young man , Chris, that helped me was fantastic. He walked me around the store and helped me find exactly what I was looking for without rushing me.
By SUSAN H.
Tuesday, November 10, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
417 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1911, our mission has been to provide the best customer service possible. With 17 convenient furniture stores in Virginia, West Virginia & Tennessee, our knowledgeable sales team and specialists are here to help you find the perfect piece of furniture, a complete room or a new mattress set.Our convenient delivery and financing options make getting that new furniture or mattress easy!
Grand Home Furnishings (grandhomefurnishings.com) has 417 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
417 approved reviews, newest moderated first
The young man , Chris, that helped me was fantastic. He walked me around the store and helped me find exactly what I was looking for without rushing me.
By SUSAN H.
I went in to purchase a mattress and came out with nothing!!! No one knew what was going on during this labor day sale. I made my decision of which mattress to purchase based on the answers I received from the various sales reps. When I went to complete the transaction I found that none of what I was told was correct. I will pay for what I want but dont be so misleading just trying to make a sale. Very disappointing and what happened to customer service?
By Tracy Hylton D.
Helpful without being pushy.
By ROBERT R.
Anytime I got there (which is often) I am always greeted and always given the best service. My go to guy is Mike and he has never lead me wrong. They are knowledgeable and with help you find exactly what your looking for.
By Christopher
Bought a large wood tv stand and it's perfect. Great price and just what we needed.
By SIDNEY AUSTIN H.
Response from Grand Home Furnishings· Aug 28, 2018
Sidney Thank you for the review we appreciate your business.
Great and loved the donuts!
By GLORIA M.
Response from Grand Home Furnishings· Aug 27, 2018
Gloria thank you for the 5 Star review!
Excellent Experience Very knowledgeable and friendly staff! We appreciate the honesty and mostly allowing us to make a decision on our purchase. Thank you!!!
By DAN S.
Response from Grand Home Furnishings· Aug 23, 2018
Dan, thank you for the 5 star rating & review!
Great service from knowledgeable staff.
By BROOK W.
Response from Grand Home Furnishings· Aug 23, 2018
Brook, thank you for the 5 star rating & review!