Gracious StyleReviews of graciousstyle.com

I purchased a nightstand from graciousstyle.com and the veneer started peeling off in one corner after only a month and a half. It caught on my pocket as I sat down and a corner of the veneer broke off. I contacted them about this manufacturing quality issue and they decided that it's not their fault that they sold me a product that was defective. They do not stand by the quality of their products.

horrible company. they give misinformation about shipping dates. charge customer for partial orders. once orders are shipped incorrectly, expect customer to do the work to return and pay for return shipment. I had to contact vendor for any help whatsoever. rude agents. will never shop here again. even contacted leadership. no interest in helping at all!

I was excited to find replacement pieces on graciousstyle.com for a flatware set I bought years ago. I placed my order at the beginning of August and shortly after received an update that the products would be be delivered on approximately September 24. When the end of October rolled around I began an odyssey to get in touch with an actual human being at the company. I received automated non-responses to my inquiries via email. Calling the customer service phone number many times I was immediately disconnected. Concurrently, a charge for the order appeared as pending on my credit card. Only when I wrote to customer service saying that I was going to report the business/charge as fraudulent did I finally get a real response. The response was that the order had been canceled. I wrote back saying I still wanted the product but just wanted a legitimate status update. In response, I received the following message: "Sorry, your order has already been cancelled. Thank you again for shopping with us." There are many, many other reviews with similar stories about this company. I think this business is a scam. They have beautiful products on their website that, based on the numerous other terrible reviews, they don't actually deliver. I highly advise against ordering anything from graciousstyle.com