Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
178 reviews
Gov Travel SupportSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Gov Travel Support is an independent service provider that offers a comprehensive range of immigration services designed to simplify the process of traveling to the United States. Whether you’re planning a vacation, pursuing higher education, or seeking employment opportunities, our expert team is here to assist you every step of the way.
Gov Travel Support (govtravelsupport.com) has 178 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
178 approved reviews, newest moderated first
Very easy + helpful website to apply for my first time visa.
By Lana W.
Response from Gov Travel Support· May 28, 2024
Hi Lana, thank you for sharing your positive experience. We’re happy to hear that the website was easy to use. Have a wonderful trip!
I had an oversight and use them. Communication was poor. Hubby got ESTA approval with an incorrect spelling. They were not willing to resubmit another application and said if they were, we have to pay again. As much as they assured us, we have no confidence with something inaccurate. I asked for a refund and they said they may consider refunding $23 but nothing was heard. I blamed myself for the oversight and spent so much unnecessary money and ended up with such a disappointing result. Finally, someone admitted mistakes made and refunded the processing fee for my husband's application which I appreciated.
By Josephine
Response from Gov Travel Support· May 6, 2024
Hi Josephine, thank you for reaching out. I'm sorry to hear about your experience, our team would like to investigate what happened since we do offer resubmissions. Our team is known to go the extra mile for clients so if this was not your experience, we are eager to address and rectify the situation. As for your ESTA's incorrect spelling, we strive to ensure accuracy in all aspects of our service, we understand that mistakes can occur, especially when clients input their own information. We apologize for any confusion or inconvenience this may have caused. I've requested more information from you (an order number or email) so we can look into your situation. We look forward to helping you since your satisfaction is important to us.
AVOID AVOID AVOID !!!!!!!!!! This is a fraudulent set up. Avoid this website at all cost . I erroneously applied on 21st April 2024 on ESTA Assist website and realised when i got no receipt ( not my first time applying for ESTA) so an over sight .. Yes I pathed with $111 ( $90 service fee & $21 ESTA fee ) . I accepted this and moved on but my goodness these dudes did mess around with me !! Now no response over 72 hours which is absurd, agent not picking calls as rings out when you dial +1 321-541-4221. I now realised that instead of agent charging my card the entire $111 at once and paying the CBP from their own card, they went ahead and charge my card $90 first to secure their fee & then when they attempted to charge my card a further $21 this off course may not have gone through as defeats the pre authorisation rule .. ( For sure agent want to be anonymous) whilst working from God knows where ! Fast forward 192 hours after, they eventually email me on 29th April to advise I complete the application which they have started. I logged in 30th April and it was not on CBP website . I eventually started a fresh application from scratch on official ESTA website, paid the right amount to CBP and got ESTA in two hours . I emailed ESTA ASSIST and advised what had happened & I have asked for the $90 refund ASAP as no service delivered & Kyle then offered to refund $23 ???? I will be escalating and ensuring i recover the full funds as no service delivered and no application made when I checked online . As I told Kyle I applied and got ESTA after the application number he shared with me never existed, he advise "Your ESTA expires April 2026" for sure he had accessed ESTA dashboard with my passport number and DOB and reciting what I already know . Kyle if you read this, I'm the applicant 22985*********2F which never existed on CBP website. I need my $90 back as per your money back guarantee quoted to Lisa below in one of similar review here as you delivered no service!!!! "Hi Lisa, thank you for reaching out. We aim to promptly help our clients however, we cannot find you in our database. I've requested more information from you. Gov Travel Support has a 100% money-back guarantee if clients are not satisfied with our service." Order number : WYDA****EA65 IM
By A.
Response from Gov Travel Support· May 3, 2024
Hello A., on Friday, April 26 at 4:00 PM we requested more information from you to identify your order. We did not get a response from you so we've sent another request. Please send this information (order number or email) so we can look into your case. We make it clear we are not affiliated with the US Government, but rather a third-party travel service. Our clients appreciate this service and continuously use us to streamline their applications. If you do not share the same experience, we look forward to helping you, as it's important that all clients have a great experience.
Easy to book. Gov Travel Support responded very fast.
By Sylvia B.
Response from Gov Travel Support· May 28, 2024
Hi Sylvia, we’re so glad you took the time to leave a review of your experience! We love to hear that the process went smoothly for our customers. We wish you all the best in your journey to the U.S.
The process went smoothly no problems
By PETER C.
easy process, quick turnaround time and good communication throughout
By John M.
Simple and quick
By John
Kept me updated
By Suzy Q.
