GovAuctionsReviews of govauctions.com

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The Fair Hearing score

4.5/ 5

Excellent

490 reviews

GovAuctions4.5Excellent

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About GovAuctions

Not the Government or affiliated. We turn brand-new gov and retailer surplus into single-unit auctions at up to 99% off. Free shipping, easy returns, and 24/7 help. Need friendly 24/7 support? Email [email protected] or call +1 888-600-2872

GovAuctions (govauctions.com) has 490 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.

Also known as: govauctions.com
Website: govauctions.com
Category: Malls & Marketplaces
Listed on The Fair Hearing: 2026

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Oct 1, 2026

Deceptive name and misleading system, but they do process refunds if you act

I recently downloaded GovAuctions after being led to believe it was an official platform for government surplus items. However, I quickly learned that it is a private company operating a penny auction model. The name "Gov" is highly misleading.The biggest trap is how the bidding works: to place any bid, you must use points that consume your real money credit. If you don't win the auction, those points are gone forever and are absolutely non-refundable. You are just paying for the right to click a button, and you lose that money even if someone else outbids you at the last second. On top of that, if you actually happen to win, you still have to pay the final closing price plus hidden fees. It is mathematically set up for the house to win against you.The only reason I am giving them 2 stars instead of 1 is because their customer service actually honored their 100% money-back guarantee. After realizing how the platform worked, I requested a refund for my point pack ($30) and they processed the reversal within the same day.

By Daniel Z.

Response from GovAuctions· Oct 2, 2026

Hi Daniel, thank you for taking the time to lay out your experience so thoroughly. While we do feature government surplus items, we're a private company with a mission to make that surplus accessible to everyday people, and we share that openly during signup. Being clear about who we are is something we're genuinely proud of. We're also really glad our support team was able to honor the money-back guarantee the same day you reached out, because standing behind that promise matters just as much to us. If you ever have questions about how any part of the platform works, our team is available around the clock and always happy to walk you through it.