GourmiaReviews of gourmia.com

I would give them NO stars, if it were a choice. My air fryer stopped working about 6-8 weeks ago. I contacted customer service (Guarantees). Since then, I have spoken with/emailed both Michael Jarrells and Norman Gaither. Neither was helpful at all. I am not good with technology and these two kept writing and speaking on the phone condescendingly. They weren't the least bit interested in working to help me through this. In fact, it seemed as though they were trying to block me from using the 1-year guarantee (Ends October 11 and today is Friday the 9th.). My wife and I bought this Gourmia because the first one we had lasted for years. This new one lasted 9-10 months. Needless to say, we will never, ever again buy a product made by this fly-by-night company!

I purchased Gourmia Countertop Oven with Air Fry GTF7698 a year and half ago. I didn't use it much (less than 20 times). Recently the control panel stopped working. I am surprised how poor the quality of this product was. If I had done my research, I would not have bought product from Courmia.

Was given theGourmia Toaster air fryer oven as a gift. This oven smokes sets off my smoke alarm detectors the French doors at the top there is an opening no matter how much you clean the grease away it smokes to where the house looks like it's on fire I would rate this minus zero.

IM RETURNING MY NEW GOURMIA BECAUSE THE CUSTOMER SERVICE WOULD NOT TELL ME HOW TO REMOVE THE CRISPER UNLESS I GIVE THEM ALL OF MY PRIVATE INFO ILL USE ANOTHER BRAND!!!!

I purchased a GOURMIA6 quart air fryer. It stopped working but was not in the # Warranty timeframe. I barely used it and I called customer service as it said on the purchase app that I bought it from I got a gentleman a customer service who was not very friendly. He told me to find the # Warranty form fill it out and return it back to his email and he said he didn’t know if he could do something about it. He never sent me the form and the customer service department needs work. Totally dissatisfied and I will never purchase another product from GOURMIA and it’s too bad. It was an amazing air fryer.

GOURMIA ICE CREAM MACHINE WANTED PPARTS BUT THEY DO NOT SELL TO THE UK SO WHY ARE THEY SELLING THE MACHINE IN THE UK AND YOU CAN NOT BUY SPARE PARTS SO IF YOU BUY A MACHINE IN THE UK YOU ARE JJUST BUYING JUNK SO KEEP YOUR MONEY IN THE BANK

I was 11 months into a 12-month warranty on my Gourmia toaster oven when I started having problems with the dial. I emailed Gourmia and provided the requested information. The reps were pleasant and helpful. Two days later, a new toaster oven was delivered to my door! Granted, maybe the oven should have lasted longer (like my 28 year old dishwasher!) but for the most part those times have changed. I'll be buying Gourmia products with confidence in the future.

Bought a soft Serve Ice Cream maker. The front cover broke . Despite many attempts with them they will not let me buy a replacement because I am in the UK. Not good customer Service. Whatever I ask the answer is always "no parts available in the UK". Not very helpful when you have a machine which is now useless.