Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
443 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
GoTrusted is the Original Strong SSL encrypted VPN service, in business since 2005. GoTrusted turns any public free WiFi hotspot into an encrypted and firewalled hotspot for your computer or device. Browse in private, unblock websites, view video from your home country, send and receive email, and use social media securely when on GoTrusted. Unlike other 'ad-based' privacy or proxy software, GoTrusted's VPN service network is fast without privacy compromising ads. GoTrusted is easy to use on all your devices. With GoTrusted, know your privacy is always protected wherever you connect.
GoTrusted (gotrusted.com) has 443 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
443 approved reviews, newest moderated first
Can’t get it to work on my I phone got little help from GoTrusted
By Customer
Response from GoTrusted· Dec 19, 2022
We now support all Android phones using the built-in IKEv2 software in Android 12+. Our apologies if you didn't receive our replies. Our emails are sometimes blocked or end up in a Spam folder.
I was sceptical at first joining but after several years of great service I am a fan of Go Trusted . Now that I have left China as an expat after 9 years I do not need VPN. Highly recommend GoTrusted for those who want to have VPN. Great service and efficient!! Michael Horsburgh
By Michael
it works ! we watch uk tv all around the world and vice versa .
By Gerry
Great VPN till mid 2018, then very unstable and since 2019 not available. CUSTOMER SERVICE DID NOT ANSWER ANY OF MY EMAILS. I CANCELED IT.
By Asia
Response from GoTrusted· Dec 19, 2022
We believe during that time, an error in Google/Yahoo, etc. caused our emails to be blocked or put into a Spam folder despite our company never being part of a spam campaign.
tried to stop but keep billing
By sherman
Response from GoTrusted· Dec 9, 2022
We do apologize for your experience. There has been an issue with PayPal not cancelling some subscriptions. We always retroactively refund the full amount when possible one we become aware of this issue. We have received support requests from you, but none regarding this issue.
I’ve been a GoTrusted users for years but from 2017 until 2019 It’s getting very hard to connect here in China , and most of the servers are not working .. I hope they can fix this problem soon because I really like to come back and use their service
By Jboy Del C.
Response from GoTrusted· Dec 19, 2022
We currently have many users in China connecting every day. It is a constantly evolving situation that requires many days to address at times.
Unable to connect to the VPN Password problem and message "unable to connect" I used GT years ago without any problem so I was surprised by the problems
By Charles
Back in Nov 18 my gotrusted VPN stopped working (it would connect, but download speed dropped to 0). I contacted gotrusted who replied with three alternative addresses to connect to, but none of these worked. I emailed them back to say they did not work and never received a reply. I then stared to email gotrusted on a weekly or so basis asking why they were ignoring me, and what are they going to do about the fact that I have paid £70 for a service that is not working. I even emailed them to say that if they cannot provide a solution, then refund me for the 7 or 8 months left that I have and cancel my subscription. Gotrusted finally replied with a message saying "As requested we have cancelled your account." However, I have received absolutely no refund or recompense whatsoever. My advice to anyone is do not use gotrusted. Their product (when working) restricts your internet speed a by quiet a bit, but when you have a problem and they cannot fix it, you will be ignored. Their customer service is abysmal, the worst I have ever experienced. AVOID GOTRUSTED AT ALL COSTS
By James
Response from GoTrusted· Dec 9, 2022
We apologize for your experience, but it sounds like a local configuration issue. We have answered your emails but it looks like unfortunately they have landed in your Spam folder. There is little we can do in this situation since our responses will never arrive to you. We recommend to other customers to use the Chat window to contact us if it appears emails are not being responded to.
