Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
443 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
GoTrusted is the Original Strong SSL encrypted VPN service, in business since 2005. GoTrusted turns any public free WiFi hotspot into an encrypted and firewalled hotspot for your computer or device. Browse in private, unblock websites, view video from your home country, send and receive email, and use social media securely when on GoTrusted. Unlike other 'ad-based' privacy or proxy software, GoTrusted's VPN service network is fast without privacy compromising ads. GoTrusted is easy to use on all your devices. With GoTrusted, know your privacy is always protected wherever you connect.
GoTrusted (gotrusted.com) has 443 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
443 approved reviews, newest moderated first
I cancelled my subscription and my accounts is already closed but they kept changing me. I am considering closing my credit card accounts because this seems the only way of preventing Go Trusted from ignoring me and continually charging me
By Francis
Initially good, but later too often connection lost, much of time wasted on reconnecting
By Valued C.
Continuously frustrating disconnects: Sometimes 8-10 before a stable connection established. Otherwise, occasional service at reasonable cost (from China). Too many disconnects: once into a website the service dropped. Then re-establish only to have it drop again.
By David
Advertising "secure channels", however no service provided at any time! Some web pages listed on their website which can't be opened at all. I cancelled the agreement according to online instruction, however few month later received note that my account has been blocked since they can't charge for their services! Not recommended at all!
By Pavel
On my Mac I have to reconnect every 10 minutes and I have to turn off and on my Wifi to get reconnected. Sometimes it takes way too long a time, and sometimes it doesn't work at all. However, the speed is OK, and it works well on my iPhone and iPad. I hope GoTrusted can make some improvements.
By Jo L.
GoTrusted didn't work well in China. Getting connected and maintaining the connection was difficult. Also, once I got connected, performance was often slow.
By Sharon
I tried canceling through PayPal but they kept taking my money which I missed, so it cost me loads and it didn't work in China so they just took my money and I never used it
By Martin M.
Response from GoTrusted· Dec 1, 2016
We're sorry to hear you had trouble cancelling. Any email sent to [email protected] requesting a cancellation should be processed that day without issue. You can also contact them regarding a refund if the service wasn't working for you. Just send us an email at [email protected] with the account email and we'll address that for you. Thank you, The GoTrusted Team
It is very hard to log in and usually it costs 5-10 minutes to log in. The speed for open a website is not that quick even it is logged in successfully. Sometimes with sudden break and log out automatically.
By Gui
