Kawaii World StoreReviews of gotamochi.com

No reply in customer service. Order placed in February and still has not showed up.

the horrible site, sell fake goods

I placed my order in February and it’s July now...up to a week ago my order status was saying unfulfilled. Now it’s saying fulfilled but haven’t received anything tracking information for my order. I have tried getting in contact with someone many times within the last 4 months but no one has gotten back to me. Doesn’t look like I’m going to receive what I ordered. This site is a scam no doubt!!!

Scam. Horrible customer service. They never responded to my emails and didn't provide me info such as order numbers and tracking numbers. They also refused to take the items back when I tried to return them even though they were unopened and unworn. The items were terrible quality and looked nothing like they did online. Will never ever buy from here again and I suggest you don't as well.

I ordered and haven’t heard anything since. Poor customer service. Will be taking action to get refund ASAP

I’m still waiting for my package it’s been 3 months Don’t use this website😡

Hey so update on my previous review: my order DID actually come in (so i placed the order in april. And it came in the beginning of June). So the order itself was actually FINE! Like i checked to make sure if there were any flaws or rips or misspelled words or just about ANYTHING to indicate the order i got was a fake. My order was in PERFECT condition, so I will say i give them props for that and maybe I did get lucky! But I dont think I will order from this site again, only for the sole reason that their customer service is TERRIBLE and shady af, and whats weird is that when i called my bank to file a dispute against them for not getting my order, ON THAT SAME DAY they shipped my order out! So if it took that much effort just to get my order going, then no thank you! They did not ship within the 3-5 week time frame as they promised on their site and they do NOT respond back to you within those 24-48 hours on your inquiries.

DOES NOT EMAIL BACK EVEN IF ITS COVID THEY NEED TO KEEP US UPDATED AND THEY NEVER EMAILED BACK I’VE SENT ATLEAST 30 EMAILS