Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
219 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
As gorilla safari tour specialists The Gorilla Safari Company provides a diverse range of the highest quality gorilla trekking experiences to clients world-wide. Our gorilla safaris are specifically crafted to your requirements and to provide an insight into the lives of these extraordinary endangered animals; an experience that will leave your heart pounding with excitement.Each one of our team of safari experts regularly visits Africa to inspect the camps and lodges that we recommend. As a result, our portfolio includes only the places that we have personally visited and appraised to ensure the highest standards at all times.The Gorilla Safari Company has taken considerable time to build strong and lasting relationships with the very best partners in the air and on the ground in Africa. Our service levels are incredibly high and this is reflected in the way we operate, not only before you travel but also whilst you are in Africa and on your return home.
The Gorilla Safari Company (gorillasafaricompany.com) has 219 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
219 approved reviews, newest moderated first
The Gorilla Safari Company and Amanda were excellent to work with us on our trip of a lifetime! She help us plan an amazing trip to Uganda! They took care of us and all the details. We highly recommend working with the Gorilla Safari Company! Craig and Marianne
By Marianne
From start to finish, with the planning process to the actual trip, we had a flawless experience. We were given excellent options and ideas for planning our trip. We had an 11 day tour starting in Kigali, Rwanda. We then visited Akagera National Park, Nyungwe National Park and Volcanoes National Park. We highly recommend this tour company. Our tour guide, Edmond, who was with us for the entire trip, was wonderful.
By Pat
Response from The Gorilla Safari Company· Sep 8, 2026
Thank you so much, Pat, for such a lovely review. We’re delighted to hear that everything went so smoothly from the initial planning right through to your time in Rwanda. It was a real pleasure helping you put together your journey, and what a wonderful way to experience Rwanda, combining Akagera, Nyungwe and Volcanoes National Park. We’re especially pleased to hear how much you enjoyed travelling with Edmond. A great guide makes such a difference, and we’ll be sure to pass on your very kind words to him. Thank you again for travelling with us and for recommending The Gorilla Safari Company. We hope you came home with some very special memories of Rwanda. Warmest wishes, John, Amanda & Jill x
Our gorilla safari in Uganda was truly the trip of a lifetime. From the moment we landed and were met by Ben at Entebbe airport, every detail had been taken care of and the Travel Key app they use meant that we could easily check any aspect of our itinerary at any time on our phones. Ben, our guide/driver, was very knowledgeable and enthusiastic, professional yet warm and friendly. We are glad we drove to Bwindi one way (and flew the other) to experience the Ugandan countryside and villages, go through the Equator and drive ourselves out of a very muddy multi-vehicle traffic jam! Ben was a hero, keeping us safe and comfortable at all times as well as helping others. We also had a couple of game drives on the way, which was an unexpected surprise, so saw many more animals than just the gorillas. The gorilla trekking itself in Bwindi Natl Park was absolutely incredible - seeing these magnificent creatures up close in their natural habitat is something we'll never forget. Beautiful lodges, delicious meals, and opportunities to explore more of Uganda’s vibrant culture with optional activities rounded out an extraordinary 4 days. In planning the trip, though Amanda from Gorilla Safari Company was in the UK and we in New Zealand on the other side of the world, she was always available for questions and made sure every detail was covered, including special little touches for our wedding anniversary. Thank you, Amanda. Thoroughly recommend Gorilla Safari Company to anyone looking for an extraordinary safari adventure in Uganda or Rwanda.
By Glenda
Response from The Gorilla Safari Company· Aug 30, 2025
Thank you so much Glenda for your wonderful review we’re absolutely thrilled to hear that your safari was everything you’d hoped for and more. It was a true pleasure helping you plan such a special journey, and we're delighted that every part of your experience from the warm welcome at Entebbe to the breath-taking gorilla encounter in Bwindi made it so unforgettable. Ben will be over the moon to hear your kind words! He really is a star and embodies everything we value: knowledge, care, and going the extra mile (or through the mud!) to make every trip seamless and memorable. We’re so glad you enjoyed the mix of driving and flying, the unexpected game sightings along the way, and those extra touches for your anniversary. Uganda is such a vibrant and rewarding destination, and it means a lot to us that you felt supported and looked after throughout. Thank you again for trusting us with this once-in-a-lifetime adventure. We’d love to welcome you back one day. Best wishes, Amanda, John and Jill x
We had an excellent experience booking a gorilla trekking trip with Amanda. From the planning of the trip, information shared and outstanding support provided during the trip Amanda and her colleagues in Uganda were outstanding!! Thank you so much for helping a dream trip come true.
By Anita S.
Response from The Gorilla Safari Company· Aug 30, 2025
Thank you so much, Anita we’re so happy to hear your trip was everything you’d hoped for! It was such a pleasure helping you plan this journey, and knowing it brought a long-held dream to life means the world to us. We’re especially glad you felt supported not just in the planning but while travelling too that’s exactly what we aim for. Our team in Uganda will be thrilled to hear your kind words, and I’ll be sure to pass them on. We loved being part of your adventure and hope we can help you explore more of Africa again one day. Warmest thanks, Amanda, John and Jill x
Gorilla Safari Company for the win! The company and their partners on the ground including Nkuringo Safaris were excellent. Our guides Patrick in Rwanda & Uganda and Mathayo and August who led us up Kilimanjaro were top notch and always there for us, making us feel comfortable, safe, and showing us fun along the way. The operation ran smoothly and I couldn't be happier with our choice to go with Gorilla Safari Company, over the other half dozen I interviewed, and I know my partners Teague and Miguel feel the same way.
By Jack S.
Response from The Gorilla Safari Company· Oct 31, 2024
Thank you so much Jack and it was such a pleasure to work with the 3 of you and create such a memorable trip to Tanzania and Uganda. Great achievement making it to the top of Kilimanjaro and glad you got to see the Gorillas too! With our best regards from John, Amanda and Jill and hope we can work with you again x
We first made enquiries about doing a gorilla safari in Rwanda and a safari in Seregetti in Tanzania back in Dec 2019. After we paid a deposit in Jan 2020, and booked all our flights for the trip in Nov 2020, the pandemic hit.....we finally did the safari 3 years later with much assistance from Amanda from the GS company and she was very helpful and professional in rearranging the whole trip albeit 3 years later! The tour guides / drivers, 4WD, accommodation chosen etc were all top notch and i would not hesitate to recommend this very professional company to book your dream African trip!
By Kevin
Response from The Gorilla Safari Company· Dec 13, 2023
Thank you so much Kevin it really was a pleasure to help you both to achieve your dream of seeing Gorillas and experience a safari in Tanzania. We are so happy that you finally got to do your amazing trip and had such a great time. With our very warm wishes from us all at The Gorilla Safari Company x
Gorilla Safari Co was recommended by a family member and I’m so grateful. They took away so much of the anxiety one could get from planning such an extraordinary trip. Their team was always quick to respond and very enthusiastic. Our trip to Rwanda far exceeded our expectations.
By teresa W.
Response from The Gorilla Safari Company· Aug 9, 2023
Thank you Teresa that is very kind of you and we are all so pleased that your time in Rwanda was so memorable. Please keep in touch and if we can help again in the future you know where we are!
Everything about our time in Uganda was incredible! It was well planned, and executed, the people were wonderful and everything was above my expectations.
By Amelia
Response from The Gorilla Safari Company· Apr 14, 2023
Amelia, we were so pleased to hear back from you and your group about the magical time that you had in Uganda,. It really was a pleasure to plan this trip for you and we are over the moon that it has left such a lasting impact on you all :-)
