Poor Customer Service
I placed an order Saturday night at 1 am. I expected to have it processed and shipped on Monday. I received an email that said that my order was invalid, despite the pending charge on my account. I wrote and asked what the deal was. I received no response by noon their time the next day, so wrote them to cancel my order and called my bank to dispute the charge. I received an email about half an hour later from GH asking if I'd like to proceed as they were just receiving my emails. I clearly stated that no, I did not want to proceed with the order, as my trust in their products based off of the customer service was now lacking. The next day, Wednesday, I get an email stating that they are shipping the order against my wishes to cancel the order. I never received any response to my email asking to cancel. There is no phone number available to contact them by, and they clearly don't check their emails to provide good customer service, and then go against the customer's wishes to cancel. I blocked any and all future transactions for Gorilla Healing, and will never use them again. I do not recommend them based on my personal experience, despite not having used their products.
By J N.