Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
479 reviews
Go Real TravelSelect a line to read only those reviews.
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Go Real Travel provides custom European vacations carefully planned by local travel experts. Travelers can create personalized trips in minutes and receive itineraries, including handpicked hotels, seamless transport, and guided tours, all in one place! Each travel plan is then carefully tailored to their unique needs and preferences by our dedicated team.We ensure an easy, stress-free travel experience, complete with comprehensive guidance from start to finish, a dedicated app guide in the palm of your hand, and 24/7 on-trip support by real humans. Go Real Travel helps you explore the best of Europe with confidence, allowing you to focus on what truly matters: making lifelong memories with your loved ones.
Go Real Travel (gorealtravel.com) has 479 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
479 approved reviews, newest moderated first
Our Trip with Go Real Europe was exceptional from start to finish. I received great advice and booking help from my trip adviser. Every hotel and tour guide was wonderful. The detailed trip instructions were tremendously helpful and made navigating each destination easy. I've already started booking our next trip with them!
By Stephanie
The entire experience that we had when using Go Real Travel for our travel around Croatia and Slovenia was good!! All the staff that we corresponded with via email were not only a delight to talk to but were super helpful, helping us in every step of the holiday be it queries on the places we were going to or purchasing of tickets and other logistical issues. Although the team at Go Real Europe were always ever ready to help, we still did face some hiccups along the way but they were minor. For example in the itinerary provided there were some minor confusions found in the instructions to the purchasing of the Plitvice Lake tickets. We quickly learn from the hotel that we were staying that it did not matter which entrance tickets we bought because we could entire from any, but it is still important to purchase them before hand online. My family and I also feel that in certain points of the itinerary could use a little reshuffling as we found ourselves, at times, lost with what to do. For example, when we were in Slovenia for a 4 day stop over, we felt like it was too long as Slovenia was a small place and had only a few sights to visit. Furthermore, we found out that when we arrived there on the 15th of August it was a public holiday in Slovenia and everything was closed, including museums and various tourist attractions. Overall, Go Real Travel is still a good option when you want a free and easy travelling style but with a certain structure and guidance. They are definitely worth giving a try and we would definitely use them again especially for going to places in which we have no prior knowledge on!! ps: do not let the hiccups deter you, they are just for feedback to the people at Go Real Travel so that they can improve their already excellent itinerary and help other travels have an even better time in Croatia and Slovenia
By j
My wife Linda and myself planned a trip with Go Real Europe last year (before they became Go Real Travel) in October 2018. The trip was to Poland where we flew into Warsaw, and subsequently took a train to Krakow. It was a wonderful and meticulously crafted tour. Our guides were knowledgeable and prepared. The breakfasts at the hotels were exceptional, and they provided perfect Vegan- option food for us. Our emotional journey to Auschwitz was an exceptional experience.
By John K.
Overall experience was ok. The accommodation, guided tours and private transfers were good and professional. The only dissatisfaction is the hotel in Zagreb which was not a good choice. It was situated in the outskirt, we had to take 6-8 stops via tram to reach the city center. Besides, there were no restaurants near the hotel and the cafe in the hotel itself closes at 1.30pm. The trains were also not a good choice of travel. They are slow and time consuming. The travelling from Zagreb to Budapest took 6 hours because the train stopped at almost every station. We later found out that a coach only takes 3.5 hours to reach! On top of that, the train stations are quite unfriendly. Most of them do not have a lift. We travelled in a group of four, with two elderly among us. We had four big luggage and four small luggage, so ended up my sister and I carrying the bags up and down the stairs which was extremely exhaustive and that part of it was indeed a mood killer.
By AlisonYim
Response from Go Real Travel· Sep 5, 2019
Hi Alison, thank you for your feedback. I am glad to hear that you were satisfied with the guided tours and transfers, and with most of the hotels. I am sorry that we did not meet your expectations with our choice of your Zagreb hotel. We will reconsider our cooperation with them based on your feedback. I am also sorry to hear that you were dissatisfied with the train journey to Zagreb. I would like to clarify though that the bus trip from Budapest to Zagreb is actually 5 hours long, not 3.5 hours. Travel by private car is 3.5 hours (in ideal traffic conditions), but of course that is much more expensive than travel by train. We have decided to use the train instead of the bus for the journey from Budapest to Zagreb because we believe spending 6 hours on the train is more comfortable than spending 5 hours on a bus, where it is more difficult to stretch out, get out of your seat, or use the restroom. We understand that the train stations can also sometimes be challenging, especially for those with mobility issues, but on the other hand the bus stations are no better, if not usually worse. In your particular case, the private transfer was probably the best choice, even if more expensive. If this option was not made clear to you by your travel consultant, please accept our apology for that as well. Thank you again for traveling with us and for your feedback, and we wish you pleasant travels!
Great experience with Go Real Travel We used Go Real Travel (former Go Real Europe) for the first time to organize a trip to Prague, Vienna, and Dubrovnik. All aspects of our travel were flawless - the hotels were excellent and at the best location, all our transfers were at the station to meet us and pick ups from the hotels were on time. We were really impressed with the local guides who showed great knowledge as they showed us around their local city. Instructions on the use of public transport and how to navigate each city were provided in great detail which made navigation of self guided tours a breeze. We have no hesitation in recommending Go Real Travel.
By Javier S.
Clay Copland did an excellent job preparing our itinerary for Berlin, Dresden, Prague, Vienna and Budapest. Transportation, tours and hotels were arranged for each city. Everything was well organized. Clay listened to our needs and planned accordingly. His selection of hotels and tours was perfect.
By maria L.
We traveled to Italy back in July 2019 (My husband and my two teenage daughters). I must say we had a great time. I contacted GoRealEurope to kind of help us with our trip. They did an OK job. They sent us a link with 126 pages full of information and things to do as well as directions and restaurants to go to and different things to do and see. That did not bother me because I had the time to read and do my own research on top of that. I liked our travel agent, he was nice. It took him a couple of days to answer my questions, but when he finally answered he was very helpful. There were a few things that you need to be aware of, always do your "own research" because not everything is explain to you. For example: I didn't know you needed to reserve tickets to the Vatican museum, Colosseum and other important sites. I found out on my own by checking on YouTube videos. Another thing that happened to us, was that our lovely travel agent who was so helpful and nice suddenly was fired and I got an email from GoRealEurope saying that we had a new travel agent in case we needed anything. Well, this was very confusing since we paid for a "private tour" to take us inside the Colosseum, but sadly we never saw this private guide. When I asked, noone knew anything! We ended up in a "group" tour instead. The new travel agent had no idea what I was talking about....(sigh). Anyhow,We made the best of it, because we are a happy family and my kids had a good time no matter what. But I never got my money back from paying for a private tour. When we went to the train station the driver drop us off at the entrance and took off. It was so confusing inside that place! Noone told us where to go or what to look for. We were on our own in there, Thank Goodness for the information booth! Give yourselves plenty of time! We really walked everywhere and took a few taxis. Italy is a beautiful country, I would come back in a heart beat, but I will do this on my own next time. Blessings!!
By Rosa S.
Response from Go Real Travel· Sep 13, 2019
Hello Rosa, thank you for your review and feedback. We are glad to hear that you had a good time in Italy but sorry to hear that you were not fully satisfied with our service. I would like however to clarify a few things. 1. The private transfer to the train station only included the actual transport to the train station, and did not include porterage service to the platform. The price for that level of service would have been much higher due to parking costs and additional time requirements. I am sorry if this did not meet your expectations. Keep in mind though there was a full page of information in your itinerary on how to navigate the train station and find your platform. 2. You did indeed have a private tour at the Colosseum and your private guide was waiting for you at the appointed time and place. She called you at the number you provided, and when unable to reach you, called us. We then also attempted to contact you and were also unsuccessful. The group tour you joined was not associated with us. We could not refund you for the private tour, as we still needed to pay your guide. 3. We always send out an email prior to the trip advising travelers to pre-purchase tickets to the Vatican and other important sites. It is an automatically scheduled email, so perhaps it went into your spam folder. However, this is also mentioned in your itinerary in several places, so we do our best to warn our clients of this necessity. 4. Your travel consultant Nick was not fired but left to pursue another opportunity. While we strive to keep our consultants on the team to avoid disruptions to our travelers, at the end of the day it is still their choice whether they stay or go. My apologies that we were not able to keep the same consultant for you. I hope this clears things up. I am sorry we did not live up to your expectations but thank you again for traveling with us.
We used Go Real Travel for the first time to organize a trip around Eastern Europe. All aspects of our travel were faultless - the hotels were excellent, all our transfers were at the station to meet us and pick ups from the hotels were on time. We were really impressed with the local guides who showed great knowledge as they showed us around their local city. Instructions on the use of public transport and how to navigate each city were provided in great detail which made navigation of self guided tours a breeze. We have no hesitation in recommending Go Real Travel. Pam and Peter Brennan
By Peter B.
