Pyn CapitalReviews of gopyn.com

222 2nd Ave S, Nashville, Tennessee

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The Fair Hearing score

4.3/ 5

Great

43 reviews

Pyn Capital4.3Great

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About Pyn Capital

Powering the FUTURE of Business Ready to take your business to the next level? At Pyn Capital, we specialize in fueling growth and providing the essential funding to propel your business toward success. Every business has its own unique story. Let us help you write yours with flexible financing options designed to help you achieve your goals. With our flexible financing options, we empower you to achieve your goals and reach new heights. Whether you're looking to expand, innovate, or simply navigate through challenging times, Pyn Capital is your trusted partner on the journey to success. Let us be the catalyst for your business's growth. Join the countless entrepreneurs who have transformed their visions into reality with the support of Pyn Capital. Let's write the next chapter of your business story TOGETHER.

Pyn Capital (gopyn.com) has 43 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.

Also known as: gopyn.com
Website: gopyn.com
Category: Administration & Services
Location: Nashville, Tennessee
Listed on The Fair Hearing: 2026

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May 8, 2024

I have been trying to cancel my credit…

I have been trying to cancel my credit card processing since September of 2023. I have emailed my rep monthly since September and kept getting told that he would come down and get the equiptment and get me refunded for not getting it cancelled like I had asked. I then called and talked to a manager in April and was told if I sent back the equiptment to her and sent her a picture of my license she would get it cancelled within 24-48 hours and get me a refund. I received another statement this month. I have called and emailed again today still with no response. I have yet to get my account cancelled or a refund issued. Response to reply from company: It doesn't allow me to respond in a reply so I am responding by editing my response. I have several emails from our rep saying he would come get the machine and get it cancelled and get me refunded since September of 2023. I also contacted a manager in April and finally paid to mail back my equiptment because the rep never did what he said. I have tracking proof that it was delivered 4/13/24. Your company would not do anything to help or respond to me until I contacted the company who you run your credit card processing through and explained the situation. I still have yet to be refunded from the months of minimum fees charged to me while I tried to get my processing cancelled and was told over and over again (in email so I have written proof) that the rep would come down and get the equiptment and get me refunded. Your response to this matter is proof of the lack of customer service and trust and reliabilty your company has. I would not reccomend this company to anyone and will continue letting people know of the scam they are running.

By Shelby

Response from Pyn Capital· Jun 14, 2024

I'm very sorry you feel that way. As noted prior in my reply, please reach out to PynPay and they will help you further as, unfortunately, there is nothing we can do for you on this end. Thanks. Our apologies this has taken so long on the reply. We had to do some investigating to try to figure out who you are as we have no record of you on this end. At any rate, this review is for a different business, PYN Pay, which is a credit card processing company. PYN Capital business connected here at Trust Pilot provides business loans and merchant cash advances. With that said, we are sorry to hear about your frustrations and have discussed the matter with the leaders of our sister company. They have communicated since September 2023 that they need you to ship back the credit card charging equipment in working condition, and as soon as it's received, they can cancel your account. Until they receive the unit, they are liable for any charges or chargebacks that are done on the machine, which is why it is standard practice for merchant processors to receive back equipment provided to you, before canceling an account. As of today, they have still not received the equipment. If the equipment has been lost or damaged, and that is the reason why you haven’t sent it back, then please call to discuss other options to get your account canceled.