gopurebeauty.comReviews of gopurebeauty.com

Response from gopurebeauty.com· Aug 13, 2025

Hi Rebecca, Thank you for your feedback. We sincerely apologize for the inconvenience caused. We successfully canceled your most recent order before it shipped, so no charge was applied. Any pending authorization will be released within the next few days. We've located your email and will be reaching out shortly with the next steps regarding your previous orders and your subscription. We appreciate your patience and understanding. Once you receive our email, please feel free to reply directly if you have any further questions or concerns. Best Regards, goPure

Response from gopurebeauty.com· Jul 29, 2025

Hi Kelly, Thank you for sharing your feedback, and we sincerely apologize for the inconvenience. We’d be happy to assist you; however, we haven’t received any emails or voicemail messages from you, which limits our ability to follow up. Kindly reach out to us at [email protected] so we can locate your account and provide the support you need. We look forward to hearing from you. Thank you for your patience. Best Regards, goPure

Response from gopurebeauty.com· Jul 15, 2025

Hi Jennifer, Thank you for your feedback, and we sincerely apologize for the inconvenience. Due to a high volume of messages, there was a delay in our response. However, your refund has been processed as requested and should appear in your account within 3–5 business days. We appreciate your patience and understanding. Please do not hesitate to reach out to us if you have any further questions or concerns. Best Regards, goPure

Response from gopurebeauty.com· Jun 26, 2025

Hi Elise, Thank you for your feedback, and we sincerely apologize for any inconvenience this has caused. Upon review, we see that your subscription was delayed in March but not canceled, which resulted in a new order being generated in May. For this month, the payment attempt failed due to an incorrect credit card, so no order was processed or billed. We also want to let you know that we’ve responded to all the emails you sent. We're sorry if our replies were missed, but please note that your subscription has been successfully canceled, so no further orders will be placed or shipped automatically going forward. If you have any other questions or concerns, feel free to reach out to us at [email protected]. We’re here to help. Best Regards, goPure

Response from gopurebeauty.com· Jun 26, 2025

Hi Cee, Thank you for your feedback, and we sincerely apologize for the inconvenience this has caused. Your subscription has been successfully canceled, so no future orders will be processed or shipped. It appears that your account is not fully registered, which is why you're experiencing issues with resetting your password. To resolve this, we've sent you an account invitation via email. Please use it to create a password and complete your account setup. If you’d like to return your most recent subscription order, you can submit a return request here: https://returns.gopurebeauty.com/#/ and we’ll be happy to assist you further. We truly appreciate your patience and understanding. If you have any other questions or concerns, feel free to reach out to us at [email protected]. Best Regards, goPure

Response from gopurebeauty.com· Jun 19, 2025

Hi Susan, Thank you for sharing your feedback on our Brighten & Even Serum, and we apologize for any inconvenience. You're correct; this serum's texture differs from our original Vitamin C Serum, which had a more watery consistency. As our products are fragrance-free, any scent you notice comes naturally from the raw ingredients. We're happy to assist you further, so please reach out to us at [email protected]. We look forward to hearing from you. We appreciate your patience. Best Regards, goPure

Response from gopurebeauty.com· Jun 16, 2025

Hi Annette, Thank you for your feedback, and we sincerely apologize for the inconvenience caused by the accidental subscription. Your subscription has now been successfully canceled, so no further orders will be placed automatically. We've also canceled the order placed today and since it was canceled in time, you were not charged, and the pending authorization will be voided within the next few business days. We appreciate your patience. Please do not hesitate to reach out to us if you have any further questions or concerns. Best Regards, goPure

Response from gopurebeauty.com· Jun 9, 2025

Hi Maggy, Thank you for sharing your feedback about your pre-purchase experience. We apologize for any confusion regarding pricing and shipping. We're here to help! Please contact us at [email protected] with details about the ad you saw, so we can clarify any misunderstandings and assist you with the shopping cart issue. We appreciate your patience and look forward to assisting you further. Best Regards, goPure