Never got my order
Never got my order . I have been emailing your contact person and no one has gotten back to me. I want a refund !
By Gloria
Monday, November 9, 2026 · Customer reviews of US businesses
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29,446 reviews
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GoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
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Never got my order . I have been emailing your contact person and no one has gotten back to me. I want a refund !
By Gloria
My socks arrived after Christmas (I ordered 5 weeks in advance). When the socks did arrive, I didn't get my my custom order--they were random dog socks. Tried numerous times to contact customer service through the website, to no avail. Really disappointed because they would have made an excellent gift. I hope that they can come through with a refund.
By Em
Did not receive product, did not receive customer support email.
By customer
Hello, More than 22 working days have passed since I ordered my order from you. I have to admit that I feel a little sad and disappointed, as the order should have arrived by now. And I get no human response
By customer
So this is a revised review...it seems there are way more dissatisfied customers than happy ones. I did get an email response to one of several sent and I was hopeful...but alas, the product that I paid for has still not arrived. Perhaps, it got delivered to someone else (as evidenced by some of the poor reviews on this website)...as I mentioned before, the socks were supposed to be a Christmas 2021 gift to my boyfriend but unfortunately, it has become a memorial to one of the Chihuahuas who passed away unexpectedly...so "thank you" PupSocks for the bitter taste in my mouth every time I put on regular socks. Maybe it's time to get some professional help in either getting the socks I paid for or my money back.
By A. Y.
Never got my order. Scam
By customer
4 months and still waiting. Can't blame Covid on everything. Other parcels seem to make it
By customer
I received the wrong order. I have attempted to reach out to the company to receive a refund or a replacement with no luck. This was a Christmas present that was ruined. Spent $40 on 1 pair of custom socks and never received them. AVOID THIS COMPANY.
By customer
Response from GoPupSocks· Feb 24, 2022
Hi Darren, Thank you so much for your feedback! We are terribly sorry for the fulfillment mishap with your previous order. We would also like to apologize to you for the lack of better correspondence on our end as well. In order for us to improve as a company, we take your feedback extremely serious. I'm a solution was reached. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and patience! Best Regards, The PupSocks Team