Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
29,446 reviews
GoPupSocksSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
GoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
Showing 1,998 reviews with 3 stars · Clear filters
My order hasnt been right yet. But customer service has been great.
By Rhonda B.
Response from GoPupSocks· Feb 27, 2018
We're sorry we keep consistently getting your order wrong 😓 We won't stop until we get your order 100% correct, as ordered! You will receive shipping confirmation of your two new replacement pairs within the next 7 days, guaranteed.
It was very easy to order the socks. However, I placed my order on February 10th and still haven't received my socks.
By Alice F.
Response from GoPupSocks· Feb 27, 2018
Thank you for alerting us 🚫 We are very sorry about the delay in your order. It looks like your package was lost by the postal service in transit 🤦🏾♂️ No worries, we have reissued another pair out to you and you will receive it within the next 7 business days!
Placed order on Feb 7th, received 2 pairs of socks on Feb 23rd. Took a long time to process .However, when I emailed pupsocks to inquire about my order, they responded in a timely manner. The pictures on the socks were very tightly cropped, not what I expected. I would order from this company again because the socks were cute and customer service responded quickly to my inquiry.
By Ringo
Response from GoPupSocks· Mar 2, 2018
We apologize that you were unsatisfied with the print quality of your new socks! We would love to get you the best cropped pair possible, ASAP. If this sounds satisfactory, please visit https://gopupsocks.com/contact-us/ and we can resolve this together 🤝
They did a great job in making sure that the socks were done in a timely manner, however one of the pictures I submitted had a picture of two dog heads and they were printed with only one of the dogs faces.
By Kendra N.
Response from GoPupSocks· Mar 2, 2018
😧 Oh no, we apologize for only printing one of your pups!! We have to correct this, at once! If you wouldn't mind visiting https://gopupsocks.com/contact-us/, one of our Customer Service Representatives can resolve this for you ASAP.
Picture is perfect, but not crazy about the quality.
By Danielle K.
Response from GoPupSocks· Feb 27, 2018
So sorry you weren't crazy about the quality of your socks 😔 Have you tried to give them a wash? If not, try it out and let us know how it goes at https://gopupsocks.com/contact-us/!
The socks aren’t the best quality but sill cute. For the cost I wouldn’t do it again but it was fun 1 time.
By Callie
Response from GoPupSocks· Mar 2, 2018
Thanks for your feedback, Callie! We're sorry you weren't impressed with your overall sock quality 😔 Have you been able to wash them yet? Your socks appear thin upon arrival, however, a quick rinse cycle (preferably inside out) should bounce them back to form ☝🏾
Great delivery speed and I love the concept, but the quality of the socks was low and the price was too high.
By Victoria D.
Response from GoPupSocks· Feb 27, 2018
We're sorry you didn't feel like the quality of your socks matched the price point 😓 I may have a solution to aid this issue, though! Our socks are made using a very special process called sublimation that involves a heated press to seal your image into the sock material. So, once washed and worn, the socks will take their familiar shape and feel 🤞🏾
Disappointed is the result. I clearly had 2 dogs in the picture that I uploaded and only 1 showed up on the sock
By Rocco P.
Response from GoPupSocks· Feb 27, 2018
😨 Oh my goodness, we are so sorry we left one of your pups out! We have resent your order back out to you, using both faces this time! You will receive shipping confirmation of that replacement pair within the next 7 business days, guaranteed.
