Petplan Pet InsuranceReviews of gopetplan.com

I spoke with Tattianna Smith, Member Experience Associate at Petplan. She was amazing! Helpful, kind, insightful, and couldn't have been more professional! She was incredible!

Petplan processed our claim fairly, accurately, and promptly and helped our family take the best care of our dog during a very stressful time. Thank you for walking your talk!

Tattiana Smith was very helpful with my inquiry and gave me additional information that was very useful. She also acknowledged our loss of our dog Fred in a very warm and supportive manner

Thank you for your assistance, Stacy! Who knew getting my dog’s records would almost be as complex as my own? Today, finally, Stacy said she’d intervene and request those forms on my behalf so that our claims could be processed. 🤞🏾I appreciated Stacy’s patience and kindness. Please thank her for me.

We have had pet insurance with Petplan since our Dacschund Riley was a puppy. Hoped to never need it but unfortunately Riley got IVDD and needed surgery. The peace of mind that knowing we had Petplan was very comforting. We were very worried about our dog and also very worried about what the process would be like submitting a claim with Petplan - the process was very easy even being online and the support we received from Petplan was wonderful - while they requested added documentation at every turn, it was always the relevant information needed to make the claim and Petplan always guided us when we needed to be guided. Thank you for helping us through this difficult time. Our little girl is doing better every day and walking again. Now our biggest fear will be to see where our insurance renewal goes - but ultimately, we are very happy with the insurance experience Petplan provided and would recommend Petplan to anyone looking for a great pet insurance experience.

Have had Petplan for many years and never a reason to use. Suddenly, my almost-10-yr-old pup had cancer and required surgery. A relief to know I didn't have to worry about a huge bill and could make the decision to go ahead and perform the life-saving surgery. Thank you for your timely review and reimbursement, customer advocate, Jennifer Coleman.

I was a wreck when I returned from work to find my dog had urinated blood on the floor and was feeling ill. After calling the emergency vet to get an appointment I called Mia’s pet insurance (Pet Plan) to ask how to submit a claim. Stacey Johnson calmed me and guided me through the process reassuring me of the coverage. That evening when we returned from the vet, my girl feeling better already with the meds I followed Stacey’s directions and within seconds received an email and text message the claim was going through to be assessed and processed. Thank you for the peace of mind.

Claudia Chacón was very helpful and kind, she as able to answer all my questions. I am very happy with customer service. Thank you