Petplan Pet InsuranceReviews of gopetplan.com

This company is the worst!!!!! Scam scam scam

Called today to ask about my existing policy and spoke to a friendly lovely lady called Mandeep who was very helpful credit to the company.

I've just cancelled my policy with PetPlan after a 20% increase on my year 2 premium on a 15month old healthy dog. I asked them why I could get it 10% cheaper if I was a new client and was told that the 10% a marketing ploy that everyone got and that it would be recovered in year 2. Well they won't recover it from me!

This company is a SCAM! They will not let you cancel without a fight and if you cancel after they bill you, they will not prorated and refund like all insurance companies do. They will increase your rates at will without notifying you. They CANNOT be trusted

I have been a customer of Petplan for five years and insured multiple pets with them. Until recently, I had every intention of remaining a loyal customer. Earlier this month, I had to make the devastating decision to euthanise my young cat after she was unexpectedly diagnosed with a congenital heart condition. Up until her final hours she had been in good spirits, so this was a complete shock. The claim submitted related to euthanasia costs only. The cost was less than the annual premium I had paid. I even made it clear during my call that I was willing to cover the vet charges myself. The claim was originally left with the insurer at the suggestion of the vet, who advised they would contact me if there were any issues. Instead of a compassionate explanation, I was told during a call that I had acted “recklessly” and the conversation implied potential fraud concerns. I was also warned that my details could be shared in a way that might impact future insurance applications. To be spoken to like this while arranging to collect my cat’s ashes was deeply upsetting. If the policy did not cover certain elements (such as cremation), that should simply have been explained and declined clearly. Accusations or insinuations of dishonesty were unnecessary and distressing. I had always paid premiums on time and even paid for minor previous vet visits privately without claiming. There was never any attempt to gain financially. I am sharing this so other pet owners are aware of how sensitive claims can be handled. Losing a pet is traumatic enough without feeling accused or threatened during the process. I hope Petplan reviews its training and approach when dealing with bereavement-related claims, because empathy and clarity matter.

Having never made a claim in 7 years for my house rabbit, he suddenly (as rabbits can do) became very unwell. The course of a 3 night stay in the vets with scans, treatments, diagnostics left a bill of over £2900. I forwarded my vets a copy of the policy on the night of admission and the direct pay had been authorised upon discharge with me having £72 to pay. The receptionist told me that lots of people cancel their insurance if they haven’t made a claim within the first couple of years - I’m so pleased I maintained my policy and it means that no matter what the future outcome, I know I have done everything I possibly can for my bunny, and the seamless service from PetPlan made what was an incredibly stressful and upsetting time significantly easier. Thank you to PetPlan!

After paying petplan for my cat for 15 years (which is now at a monthly fee of £79!!) the very first claim I made which is for dental treatment (£600-800) is rejected because he doesn't have dental history spanning the last two years. This also took over a month for the pre-authorsiation team to let me know whilst my cat is suffering. There is no compassion or customer loyalty here whatsoever. I feel completely let down

Constant price hikes. Zero claims. Young cat. Its a digrace. Premiums cost more than my car insurance by £20. Cancelled!