goopReviews of goop.com

TERRIBLE!!! If I could give negative stars I would. I had an item in my cart that I chose not to purchase. I abandoned the cart. The next morning I received an email that the order had been placed! I emailed the customer service email right away to let them know the order was not placed by me and that it needed to be cancelled. They told me they would escalate the issue and resolve it, then went totally dark. After no response to my last three emails, I received another email that the item had shipped and I was charged for it! Now I've been on Chat with their customer service for over an hour with no resolution. Completely unacceptable. THIS IS FRAUD.

Terrible smell, smells like really strong curry. I would not repurchase .

I received a very expensive necklace as a gift for Christmas. Not even one month later, it broke. I reached out to Customer Service 4 days ago and not a word. Terrible.

Ordered a infrared sauna from Goop well before Christmas. It is has now been 45 days and they have yet to contact me once about my order not being shipped. I have contacted them numerous times only to be told they are checking on it and will get back to me. Which never happens. I would not buy anything from this store. The customer service is terrible, which if your reading this review, you already know that from the other reviews.

Stop the animal cruelty! Your sick ! No need to sell fur! I will never buy from this brand!

Stop cruelty on animals! don't finance this crap

Really bad to use angora hair for your clothing. Animal abuse. Why would you do something like this? Wouldn’t buy anything from you since hearing this.

I wish I had read the reviews here before ordering from GOOP. My experience echoes the myriad of fellow reviewers below who have faced the same silence and lack of accountability. I purchased a $1,500 Savette leather bag from GOOP just a few months ago, and the color has already lifted and peeled across multiple areas of the leather — an issue any professional in fashion would recognize as a manufacturing defect, not wear and tear. Despite sending three detailed emails with photos, videos, and proof of purchase, I have received no acknowledgment, no response, and no resolution. It is alarming that a company positioning itself as a luxury retailer refuses to stand behind the products it sells. At this point, it feels like a total scam of both investor and customer dollars — built on marketing and image, not responsibility or integrity. Being responsive to customers—especially when selling luxury goods—is basic ethical business practice today. Yet GOOP seems to have a track record of ignoring customers altogether, not just me. It’s unacceptable for a company positioning itself as premium to operate this way. Frankly, there should be a news segment about this pattern. What GOOP sells is an image of integrity and “conscious commerce,” but the customer experience tells a very different story. If you value quality, accountability, and basic customer service, take your business elsewhere. GOOP’s customer experience is not worthy of the brands it represents or the prices it charges. The founder(s) should be ashamed of themselves.