GoodsmileusReviews of goodsmileus.com

lying and cheating company they lied to the bbb after i filed a complaint about them they said i knew but nothing about that was disclosed.

I had pre-ordered a hoodie that was stated to not be available for release until this coming winter. A few weeks ago, I'd received a reminder email that my payment would come out upon release of this hoodie, with no implications that Good Smile was preparing to release this hoodie anytime soon. Not even two weeks later, without any notice that the item was being shipped until after the payment had come out, they took $80 out of my account when I distinctly remember this particular item not ready for release until WINTER 2026/2027 I had reached out to Good Smile, explaining my financial situation and that this sudden pull of payment came out of nowhere at the worst time possible, to which it didn't even seem like CS actually read my email and instead sent the standard "We cannot issue a refund, sorry" response. I think its pretty terrible of them to have a specific release date, then proceed to send no notice to scheduled release changes and their CS is equally as terrible. Honestly buy your stuff elsewhere, you'll save yourself the trouble even if you have to spend a little extra.

Estafadores Estafadores. He realizado un pedido por valor de 127,95€ (GSEOS#30294) el día 26 de agosto de 2025, tenía que haber sido enviado en enero de 2026. Tras un año de haber hecho el pedido, mi cuenta ha sido borrada y los pedidos han desaparecido. Me han robado en total, en tres pedidos, 262,85€. No compren en esta tienda. Scammers. I placed an order worth €127.95 (GSEOS#30294) on August 26, 2025; it was supposed to ship in January 2026. A year after placing the order, my account has been deleted and the orders have disappeared. In total, across three orders, they have stolen €262.85 from me. Don't buy from this store.

Company is fraudulent

I'd avoid this stupid store. I had one of the figures I purchased defective (from their own website), asked their customer support for help, they asked me for proof of purchase, receipts etc which were all provided plus a million photos they requested, I sent them, then they sent me a million more, and when they saw I was going to keep going, they just decided to say "we don't sell that product". Talk about a bunch of jerks that refuse to take any responsibility for their own defective products

You think a company would treat a regular customer, who's been loyal and that has spend thousands, with a little more respect eh? but you're wrong. This is by far the worst company I've dealt with and the fact that they won't even refund $11 for their mistake, is the final stake. They have ignorant customer service and will try everything to not refund even if the goods are damaged. I think out of all my orders, 50% have been delivered with crushed retail boxes and 2 have completed destroyed boxes and their customer service will always say that the retail box is to protect the contents. These products are usually between $200-300 too. We all know that some of us collect the and keep items BNIB as well. You're better off purchasing from Japan online retail stores as their support and service is far superior and they at least pack products safely.

Terrible CS, two items were tapped together so tight it damaged both items. I contacted them for support & they said it’s USPS fault so file a claim with them. I clearly showed pictures and the USPS box was in perfect order, not a dent in sight. I explained this to them & they shot me the exact same reply.

All around terrible company. They use very cheap, very thin shipping boxes which provide almost no protection for your items. So far, five of the seven packages that I've received from them in 2026 have arrived damaged. I don't have this problem with any other company that I purchase from, only Goodsmile. When I mentioned this to them, they took no responsibility and told me to take it up with the post office. It also takes them forever to ship your order. They'll give you a tracking number and say that it is on its way, but they don't actually ship it until a week or more later. Last but not least, they massively overcharge the customer for shipping charges of scale figures. Please avoid this company. Instead, shop at the Japanese version Goodsmile Global Online Shop.