The customer service is excellent
The customer service is excellent. The representatives are extremely courteous and helpful.
By Timothy M.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,044 reviews
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GoodRx (goodrx.com) has 4,044 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
4,044 approved reviews, newest moderated first
The customer service is excellent. The representatives are extremely courteous and helpful.
By Timothy M.
I had some questions about good rx and gold good rx and the hey doctor.The person on the phone was very helpful with all my questions. She was extremely patient also.I think this sevice will be helpful to many people now without insurance.
By cbw
I normally use Walmart as my Pharmacy, but could see that my prescription was going to cost me $21.00 there. With GoodRx Gold and using Smith's I was able to get it for $6.49. That kind of savings makes me happy. Thanks GoodRx!
By Bobalink
Thank-you for help me with saving for my family prescription and for having amazing customers support
By Isabel Zuniga S.
Best experience ever. Alma, my rep, literally helped for a half hour find the best price of my medicine and the correct size I need. 10 stars ⭐️ out of 5. Lol. Great company.
By Mack P.
Great customer service very helpful
By Melisa V.
Great service. I tried the free version and was very happy with savings. Upgrade to gold to save even more.
By Steve H.
I had a great experience with GoodRx today. I called regarding a problem I had and was immediately hooked up with a representative. No hold time, no transferring calls, etc. The rep was easy to understand, patient with me and extremely professional. I will definitely refer GoodRx to all of my friends. Thank-you!
By Mark G.