Very hassle-free experience
Very hassle-free experience. Process was easy and user friendly.
By Teresa H.
Response from GoodRx· Aug 18, 2026
We are so happy to hear you are enjoying your GoodRx experience, Teresa!
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,044 reviews
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GoodRx (goodrx.com) has 4,044 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
4,044 approved reviews, newest moderated first
Very hassle-free experience. Process was easy and user friendly.
By Teresa H.
Response from GoodRx· Aug 18, 2026
We are so happy to hear you are enjoying your GoodRx experience, Teresa!
I find th customer support to be excellent
By Gary L.
Response from GoodRx· Aug 18, 2026
We will pass this along to them; thanks for the review Gary!
Amazing service and medication at a reasonable price!
By Tzipporah
Response from GoodRx· Aug 18, 2026
So glad you are finding savings!
I have had nothing but disappointments with GoodRx. The website does not show past prescriptions. Just one of 4. The request to auto refill has never been completed. Despite text notifications I am still required to call in every month to refill. I have had orders cancelled without reason. Every time I do call in, no less than 20-30 mins to solve the problem. I have received order incorrect. In one case 10 instead of 30 pills. When called to address, I could not get a refill because it was not the 30 days following even thought he quantity was short. It is as if none one with common sense has set up the company. If I didn't already have all my prescriptions with GoodRx I would have been gone. The savings in costs are not nearly worth the challenges I have had to put up with.
By Richard
Response from GoodRx· Aug 18, 2026
We're so sorry to hear of your negative experience, Richard. We truly appreciate your feedback and wish to improve our services in the future. For website technical support, refill assistance, or order corrections please email us at [email protected], our team would be happy to help.
Providers and process are convenient!!
By Kristina
Response from GoodRx· Aug 18, 2026
Happy to hear that, Kristina!
All of your agents and your providers are so friendly and warm and welcoming. I wish I can just have all of my medical issues handled through GoodRx and your medical team provide provider.
By Jason L.
Response from GoodRx· Aug 18, 2026
We are thrilled to hear this, Jason! We are so glad we can provide you with the support you need.
Fast and affordable service.
By BILLY
Response from GoodRx· Aug 18, 2026
Happy to help you save, Billy!
Wanted me to complete a lengthy form to renew prescription. I cancelled it Then auto renewed anyway with out asking and bills 7 times what my doctor ordered it for. Terrible service and price is outrageous
By Gary P.
Response from GoodRx· Aug 18, 2026
We appreciate your feedback, Gary; we will share it internally. For account assistance, please give us a call at 855-268-2822 or email us at [email protected]. Our team would be happy to help!