Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,959 reviews
The Good Feet StoreSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Good Feet Store’s personally-fitted arch supports and orthotics are designed to relieve foot, heel, knee, hip, and back pain often caused by foot-related problems like plantar fasciitis and bunions. Stop by any store for your free, no-obligation, personalized fitting.
The Good Feet Store (goodfeet.com) has 1,959 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
1,959 approved reviews, newest moderated first
Very helpful. Explained the process. Listened & answered questions.
By Dawn
Response from The Good Feet Store· Aug 4, 2026
Thank you, Dawn! We're happy to hear that our team was helpful, took the time to explain the process, and answered all of your questions. We appreciate your support and kind words!
My salesperson Annette was very pleasant and knowledgeable, she made it very easy
By Joe M.
Response from The Good Feet Store· Aug 4, 2026
Hello Joe, thank you for taking the time to recognize Annette. That kind of care is exactly what we train for, and it means a lot to hear it noticed. We’ll make sure Annette sees this.
I went in to the Middleton, WI store to find an insert to make me more comfortable on the surgery floor at work. I told them I had no issues in any other aspect; fine day to day, no back, hip, or any other pain. They kept talking like I had a lot of problems, which was tip off 1. Classic "I use them and so does everyone I know". I tried some on and told them I didn't feel a difference, they didn't acknowledge it. They didn't ask if I was still interested, just went in the back to grab some off the shelf NOT CUSTOM inserts and gave me a price of about $2,300 dollars after telling me I can't buy just 1 insert, you have to buy the whole system of 4. I should have left right there, but they told me if I wasn't satisfied I could return the product risk free after a trial period, so like an idiot I believed them and tried them out for about 2 weeks. The inserts did nothing, and even made my pain legions worse for the situation I bought them for despite following the instructions the store gave me for a break in period. I went to try and return them and they wouldn't let me, talking in circles about how great they are, how can they get me back into a headspace to keep using them, why did I buy them if I didn't think I needed them, you wouldn't want to hurt an employee's commision would you? Etc. They would not start their listed return process, and I am still fighting with them. Save yourself the hassle, if you want inserts go to an actual podiatrist and you will get actual custom inserts for $350 dollars.
By Olivia A.
Response from The Good Feet Store· Aug 4, 2026
Thank you for sharing your feedback, Olivia. We're sorry to hear that your experience did not meet your expectations. We strive to provide every customer with personalized service, clear information about our products, and a transparent explanation of our policies. We are especially concerned by your comments regarding feeling pressured, not having your concerns fully acknowledged, and your experience with the return process. This is not the experience we want any customer to have. We take feedback like yours seriously and would appreciate the opportunity to learn more about your visit and review the situation directly. Please contact us directly so we can look into your concerns and work toward a resolution. Thank you for bringing this matter to our attention. We value your feedback and the opportunity to improve.
My boy bernie was the bomb and also mrs monica it was very good coming into the store and walking out fixing my feet
By The sister S.
Response from The Good Feet Store· Aug 4, 2026
Hello, this made our Bakersfield team’s day; thank you! At The Good Feet Store, every fitting is personal and every step forward matters. Really glad we got to be part of yours and thank you for taking the time to recognize Bernie and Mrs. Monica! We'll make sure they see this.
Mac was very knowledgeable and had great customer service. We had no idea what to expect, but were wonderfully surprised.
By Holly M.
Response from The Good Feet Store· Aug 4, 2026
Hello Holly, thank you for taking the time to recognize Mac. That kind of care is exactly what we train for, and it means a lot to hear it noticed. We’ll make sure Mac sees this.
James was amazing! He was patient, explained everything in detail so I could understand. He answered all my questions. Was not rushing. He really helped me feel welcome and much better than when I came in
By Carmen
Response from The Good Feet Store· Aug 4, 2026
Thank you, Carmen! We're so happy to hear that James provided such a welcoming and informative experience. His patience, attention to detail, and commitment to answering every question are qualities we truly value. We appreciate your kind words and are glad we could help you feel better
Good service
By Cory
Response from The Good Feet Store· Aug 4, 2026
Hello Cory, this made our team’s day; thank you. Every fitting matters to us, and we’re really glad this one landed right. Come back anytime.
Jasmine was amazing she took the time and provided all the information needed for me to make a decision.
By Sabrina
Response from The Good Feet Store· Aug 4, 2026
Hello Sabrina, we are so grateful you took the time to recognize Jasmine! At The Good Feet Store, personalized fitting isn’t just a step in our process; it’s the foundation of everything we do. Good Feet Arch Support Specialists like Jasmine are what make the difference between a product and a real solution. Thank you for sharing your experience!
