I love the way I care about people and…
I love the way I care about people and their dogs
By Bev H.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,375 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Best friends made here. Good Dog makes it simple for people to get dogs from good sources and for reputable breeders, shelters and rescues to put their dogs in good homes. And we provide all the support and guidance you need to feel confident every step of the way!
Good Dog (gooddog.com) has 3,375 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
3,375 approved reviews, newest moderated first
I love the way I care about people and their dogs
By Bev H.
I would highly recommend Good Dog.com if you are going to purchase a new puppy online. The breeders and dogs they recommend are highly vetted by Good Dog which is important for your own comfort zone of buying a puppy online. They made sure all transactions went well, they were there in a timely manner to answer any questions you might have about the dog breed, training, and just helping you in making decisions about most anything related to purchasing a new dog.
By David M Baldwin, Odessa, T.
The fact that these are real breeders with real pets and not scams made me feel safe when using this site.
By Laboy P.
I had just lost my little shitzu and was looking my first puppy. I found Ann smith and she has been amazing . She has sent me videos of my new puppy and kept me updated on her progress. I would recommend her to any one
By Dana H.
**UPDATE - The issue has been resolved and the breeder sent my deposit back. Unfortunately this experience has made me pause the puppy search and I likely won’t use Good Dog again. GOOD DOG RESPONDED AND I HAD TO FILL OUT A COMPLAINT FORM. I'LL FOLLOW UP WITH WHAT THE RESOLUTION IS**What started as something exciting for our family after losing our pup to a tumor has turned sour. Found a breeder Southern Love Cavapoos verified on Good Dog and after putting a deposit down the breeder has gone dark. I asked for videos that they promised and the breeder was unresponsive. Figuring this was only going one way I asked the breeder for a refund but of course received no response. I took my concerns to Good Dog customer care and haven’t heard from them either. I have an entire family sad for the loss of 2 dogs now. Steer clear!
By Jennifer Z.
Response from Good Dog· Jan 8, 2026
Hi Jennifer, We’re glad that our Care Team has been able to reach out to you about this situation and take next steps. We take enforcement of our standards incredibly seriously and have a process in place to ensure that our standards are being met. We understand you were able to connect with our team directly already to take the first steps in this review process, so we can gather more details and thoroughly investigate this case. In the meantime, please don't hesitate to reach out to us at [email protected] if you have any other questions or if there's anything else we can help with. Warmly, The Good Dog Team
Christy Smith is a WONDERFUL person to work with on getting a new puppy. She answered all our questions. We met for pick up as we live several states away. All paperwork, a small bag of food, and emergency supplies were provided. She emailed the next day just to make sure everyone was doing good.
By Tracy
Great experience. We have a wonderful new puppy.
By there
This app made it so much more easier!!
By Shyann