Good DogReviews of gooddog.com

Response from Good Dog· May 29, 2026

Hi Victoria, Thank you for sharing your concerns. To clarify: Good Dog doesn't have sales thresholds or quotas of any kind. We do have community-wide policies that all members agree to when joining, and like all of our policies, they're rooted in transparency, trust, and safety. We weren't able to locate a Good Dog account under your name, but our team is always happy to connect. If you'd like to discuss your concerns directly, please reach out to us at [email protected]. Warmly, The Good Dog Team

Response from Good Dog· May 27, 2026

Hi Jane, Thank you for sharing your concerns. We take enforcement of our standards incredibly seriously and have a thorough review process to investigate concerns like these. Every breeder in our community must meet or exceed our community standards, including our Breeder Code of Ethics and minimum health testing requirements, before joining Good Dog. After breeders join Good Dog, we have routine check-ins to ensure continued compliance with these standards. That said, we weren't able to locate an account matching the information in your review. We'd welcome the chance to connect with you directly to learn more and see how we can help — please reach out to us at [email protected].

Response from Good Dog· May 27, 2026

Hi David, Thank you for sharing your feedback. When breeders decide to join Good Dog, they agree to our community standards, including our On-Platform Payment Policy. This policy is how we protect buyers from scams, ensure breeders are paid securely, and maintain the trust that makes our community work. When breeders take payments off-platform, it puts buyers at real risk and undermines the safety of everyone in our community. We also invest significant resources into bringing breeders qualified buyers through marketing, vetting, and a platform built specifically to connect responsible breeders with families who value what they do. The deduction you're referring to supports that investment, so we can continue bringing breeders quality applicants that they want to place a puppy with. Good Dog is one option among many, and we know it isn't the right fit for every breeder. If our approach doesn't align with what you're looking for, we genuinely understand, and wish you nothing but the best. Warmly, The Good Dog Team

Response from Good Dog· May 25, 2026

Hi Nelida, We're so glad to hear you found your new best friend using Good Dog! The fee you're referring to is our optional Protection & Support fee. Buyers can always choose to pay on Good Dog with zero fees by opting out of Protection & Support at checkout, although many new puppy owners find value in what it includes: -Payment Protection: Peace of mind that we'll step in to help resolve any issues that might arise. -Support: Lifelong access to our expert team, including veterinarians and behaviorists. -Puppy training & exclusive discounts: Professional training resources and savings on essentials from partners like Chewy, Rover, and BarkBox. -Platform sustainability: Helps us maintain our high standards and continue improving our platform to help more families like yours find their perfect match. Before submitting an application to a breeder, buyers will see that all puppy listings on Good Dog display the price set by the breeder, including deposit and final payment amounts, with this section explicitly noting that the price shown is "before taxes & fees." Every buyer can also click into our "Price breakdown" section on the listing to see a full itemized view of costs, including an overview of the Protection & Support benefits included with your purchase, giving you a full picture of pricing upfront. We'd also like to clarify that sales tax is collected in accordance with state law and is not a Good Dog fee. For breeders, a 6.5% deduction is only applied when we successfully connect breeders with qualified buyers like yourself. This helps us maintain our platform quality and continue matching great breeders with loving homes like yours. Our Care team would be happy to walk you through the benefits you now have access to through Good Dog Protection & Support, and answer any questions. Please reach out to us anytime at [email protected]. Warmly, The Good Dog Team

Response from Good Dog· May 4, 2026

Hi there, Thank you for reaching out and sharing your feedback. The buyers Good Dog brings you are the result of meaningful marketing investment, which our deduction directly supports. That investment is what allows us to keep connecting breeders with quality families looking to bring home a puppy. Buyers always have the option to complete their payments on Good Dog with added Protection & Support, or decline this coverage at checkout. Our On-Platform Payment Policy exists to keep our community safe, and applies when a buyer first connects with a breeder through Good Dog. In those cases, communication and payment must stay on the platform until the puppy goes home. We've consistently seen that nearly all fraudulent activity begins once those conversations move off-platform, where the safeguards we've built to protect both buyers and breeders no longer apply. To support this, phone calls, video calls, and texting are built directly into the Good Dog messenger to keep those conversations safe. Please feel free to reach out to us anytime at [email protected] if you have any additional questions. Warmly, The Good Dog Team

Response from Good Dog· Apr 27, 2026

Hi James, Thank you for bringing this to our attention. This is never the experience we want someone to have when connecting with a Good Dog breeder, and we're truly sorry to hear this happened. We take feedback like yours seriously and would love the opportunity to learn more about what occurred. Please don't hesitate to reach out to our team at [email protected]. We're committed to making sure every interaction on our platform is respectful and positive, and we hope to hear from you soon. Warmly, The Good Dog Team