Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
795 reviews
GoldStar Trust CompanySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 1989, GoldStar Trust Company has 30+ years of experience in providing specialized services as a Self-Directed IRA Custodian, Trustee and Escrow/Paying Agent. For more than three decades, we have offered unique retirement solutions that allow investors across the nation to diversify their IRA portfolios with alternative investments to traditional stocks, bonds and mutual funds. GoldStar is known for comprehensive expertise, industry innovation and friendly, conscientious service.
GoldStar Trust Company (goldstartrust.com) has 795 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
795 approved reviews, newest moderated first
Customer service was very helpful when setting up my account.
By Kerry J.
Response from GoldStar Trust Company· Jun 30, 2022
Dear Kerry, We appreciate your feedback. Customer Service is a top priority and we are glad we were able to help! - GoldStar Trust Company
Though very busy with so many rushing to get out of the market and find safety gold protection alternatives, this company was very professional, detailed and patient and saw me all the way through the process! Joe
By Joe
Response from GoldStar Trust Company· Jun 30, 2022
Dear Joe, Thank you for your review. We value your feedback and are happy to hear your experience was satisfactory. - GoldStar Trust Company
Goldstar trust is by far the worst company ever to store your precious metals in a self directed IRA. They are in my opinion not only unprofessional but border lines criminals. These people can not be trusted to tell you the truth or try to help you navigate this train wreck of a company. I made a huge mistake doing a IRA roll over with Swiss American who are also criminals in my opinion. When I did my rollover they tried selling me some rare coins I didn’t want and when I told them I just wanted regular silver eagles that were going for less than $2.00 dollars over spot. These thieves with the help of Goldstart charged me $8.00 over spot per coin. On top of all this Goldstar failed to send me invoices for maintenance and other fees due to failed communication by their part. As a result of their incompetence I was charged over $500.00 in fees with no explanation on what went wrong and also refused to help me when I told them that Swiss America over charge me for regular silver bullion in 2017 that was selling for about $16.00 to $17.00 dollars an ounce. I can never recommend either company because they in my opinion are unethical and border line criminals. I will be filling reports with the proper authorities and will be speaking to several attorneys
By David C.
Response from GoldStar Trust Company· Jun 30, 2022
Mr. Carozza, Thank you for your review, we value feedback from our longtime clients. We strive to provide you with the best service and will use your insight to improve our processes and service. We are reviewing your account and someone from our management team will be contacting you shortly. Regards, GoldStar Trust Company
I could not be more pleased with my experience. The transition was smooth and fast. Reps were personable and helpful.
By customer
Response from GoldStar Trust Company· Jun 28, 2022
We appreciate your review. If you ever have any questions, please contact us and we are happy to assist you. GoldStar Trust Company
I needed to transfer an account into an IRA Precious Metals acct. Your People were very courteous & prompt with this transaction & made it work very smoothly. Thank You, Emilyn, Right on the ball!! Michael Cothran
By Michael C.
Response from GoldStar Trust Company· Jun 28, 2022
Thank you so much for your review. GoldStar Trust Company
Great company to secure my savings for long term investments and have a peace of mind. The agents were very informative telling me the steps to purchase Gold and Silver. This was the best deal I have made in investments lately, and glad I did.
By customer
Response from GoldStar Trust Company· Jun 27, 2022
Thank you for your review. We are happy we were able to assist you with opening your account with GoldStar. GoldStar Trust Company
Transferring money from another investment to GoldStar took a while and I would have to call if I wanted to know where things stood. It would be nice if a representative would contact me from time to time letting me know where things were in the process.
By Rosemary
Response from GoldStar Trust Company· Jun 27, 2022
Thank you so much for your review. We are always looking at ways to improve and better assist our clients. GoldStar Trust Company
I have had a very good experience since I've moved to GoldStar! Customer service is amazing and all around a good company to work with!
By Karleigh W.
Response from GoldStar Trust Company· Jun 23, 2022
Thank you for your five-star review. Our team at GoldStar Trust Company always strives for the highest standards. We are delighted we made your experience a positive one.
