Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
795 reviews
GoldStar Trust CompanySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 1989, GoldStar Trust Company has 30+ years of experience in providing specialized services as a Self-Directed IRA Custodian, Trustee and Escrow/Paying Agent. For more than three decades, we have offered unique retirement solutions that allow investors across the nation to diversify their IRA portfolios with alternative investments to traditional stocks, bonds and mutual funds. GoldStar is known for comprehensive expertise, industry innovation and friendly, conscientious service.
GoldStar Trust Company (goldstartrust.com) has 795 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
795 approved reviews, newest moderated first
Would have given a five star rating, but called with a question and the person who answered the phone couldn't answer it and couldn't transfer me to someone who could answer it. It was regarding taxes during transfer of funds.
By Bruce M.
Response from GoldStar Trust Company· Jun 26, 2023
Thank you for the review!
Clear instructions were given to rollover my 401K and everything happened just as they said. The process was quick and efficient.
By Rodney
Response from GoldStar Trust Company· Jun 26, 2023
Thank you for the review!
It took multiple attempts (time outs) to complete the docusign paperwork for opening a new account. Once I completed the docusign, I did NOT receive any confirmation that GoldStar had received it. 4 days later I called to confirm that the docusign actually made it to GoldStar -- it had. GoldStar was slow/backed up in processing the paperwork and creating my account.
By Darryn
Profession service
By cynthia E.
Response from GoldStar Trust Company· Jun 26, 2023
Thank you for the review!
The communication clarity.
By Steve C.
Response from GoldStar Trust Company· Jun 26, 2023
Thank you for the review!
They were patient with me
By customer
Response from GoldStar Trust Company· Jun 26, 2023
Thank you for the review!
smooth transfer of funds
By Frank
Response from GoldStar Trust Company· May 22, 2023
Thank you for the review!
Jonathan answers my questions fully and explained subject really well He was super nice what is so important when new customers calls your organization and we’re understood and respected
By Ewa R.
Response from GoldStar Trust Company· May 22, 2023
Thank you for the review. We look forward to working with you!
