Goldman SachsReviews of goldmansachs.com

I got transfer to this acct a year ago. Customer service is horrible. Lie tell me they will email me verification by rep and sup never received. I sked to verifie email, they never asked to verify. I am not paying any balance. I will never use this acct again. Verification procedure 2 times just makes customers madder.

When making a payment through the app (Well in advance of the due date), the app processed the payment late, causing me an interest charge. When I called I was told that this was not their responsibility. I tried very hard to talk to someone that could actually help me but I was not able to do that. It appears that the structure of the company is such that the customer service representatives are prevented from helping the customer. I was told over and over that the failure of their app was my fault not theirs. I had the same problem the next month but still they would not believe me. I always make my payments on time and have never paid interest charges. Obviously this company is only out for their profits and uses any opportunity to take money from the customer. Very frustrating to deal with this company.

Goldman Sacks top management are assholds. Reason: annual culling while top management pocket millons.

TLDR: My experience with Marcus savings has truly been the epitome of shady, incompetent online banking. I'm not someone to write bad reviews, but this has been such a frustrating and ridiculous situation, and I want to warn everyone, please, DO NOT trust this bank. It's one thing if an account is closed and customer service isn't able to provide an explanation behind this, but shouldn't getting the funds back be made an absolute priority? I'm not sure why this bank has deliberately made this become such a complicated and stressful process, where even after 4 YEARS they still have refused to give my money back. I had an account opened with Marcus back in 2020, which suddenly got closed a few months later. When I tried calling customer service, they refused to give me any explanation behind the account's closure. After several attempts to call them regarding getting the money back into my original bank account, I still never received my funds. In July, I had a family emergency that required me to travel for a few weeks - prior to leaving, I desperately tried to call back to see if my money could be sent back to me before I left. They said that a check would be mailed to me within 14 business days and to my surprise, there was no check in the mail once I got back. Again, I tried to call them regarding this, and they stated that their so-called 'review team' would be reopening my account within 30 business days instead. I called again today (which is when I should have received an update regarding the reopening of my account) and yet again, still there is no update regarding if or when I'll be able to get my money back. Endless attempts to speak with both customer service and specialists have been failures, as they are entirely clueless about any updates from the 'review team', and now I haven't been given any timeframe as to when I'll be receiving an update at all. It's rather repulsing to see that a bank with such a good reputation and reviews, being "rated #1 in customer service" can be this negligent and incapable of addressing basic matters.

I have credit card with this company, a merchant change my account in year 2022 I file complaint and the review was on my favor I ask them to close my account they told me no they can’t change me again but in 2023 I was charge the same amount again but their year my bank told me it’s my fault and they award the merchant the case and I have to pay for the amount of $198.00 I contact BBB and the bank lie that the case was award in my favor which’s lie

The level of competence, accuracy and diligence of Goldman Sachs employees are severely lacking. Unfortunately, it appears they have a script to read and are incapable of utilizing “common sense” to solve simple inquiries. I’ve dealt with many institutions but there is one that stands out superior in my dealings. I never leave home without it. Some online transactions require certain charge cards and Apple Pay is my only available option for that transaction. Against my better judgement, I moved forward with the transaction. Big mistake on my part. To get a dispute solved with Goldman Sachs is a nightmare. My suggestion to anybody is be careful.

My apple credit card is through Goldman Sachs. For 20 plus years I have had no issues in making payment on any credit. When the APR% increase it made it impossible to keep my payments.. I am not a freeloader if I owe money I pay it whether in 1 day or 50 yrs... I made an arangement with Goldman Sach on a payment program with no interst in exchange my account was closed in a sense..My payment were automatic..After around a year my payments did not go through I notice this after review my bank account that no payment was processed at its usuall date.. I waited around a week to see if was just some odd delay..It wasn't I tried to get a hold of anyone who could assist but since I was on the payment plan I could not get connected inspite of numerous tries..There was nothing I could do but wait. Finally before my next scheduled payment. Goldman Sachs contacted me.. My understanding was that autopayments were good for only 1yr.. Goldman Sachs correct this and I made my payment. I thought I was good to go BUT I kept getting calls because of a late payment. I kept expaining Goldman Sacs kept review my account and lying about making the corrections..Then is started showing up in my credit report..I will pay what I owe but WILL NOT PAY MORE THEN WHAT WAS ARRANGED. I stopped my autopay As alway I can never get a hold of anyone and had to wait until they called. At that point I wanted to be certain there would be no confusion and spoke with a supervisor. Goldman Sacs wanted me to pay for what was now 3 months of payments.. I could not so we negociated for me to increase my payments so that the account would be paid in full by the end of the orignal 60 month agreement...I was promise that they would update my credit report so after.. However again they lied and kept reporting to the credit bureau that I was late..I waited 1 1/2 months for this to be corrected it was not.. There is no point in me making payments if its only going to make my credit score worse because of it..I would be a fool to trust Goldman Sachs ever.... As said famously by Elon Musk they can go blank themselves..

One of the assurances when paying with a credit card is that you are protected. Welp, this is surely not the case with Goldman Sacs. I disputed a charge that clearly shouldn’t have been placed on my card; provided excellent proof. Even though this was so, the company didn’t work to get my money back.