the only downside is wait times at…
the only downside is wait times at locations, otherwise this bank isnt that bad, it provides pay early compared to major banks and cashes checks quickly, people just need to have some patience smh.
By Andrew
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Bad
65 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since our founding in 1933, we’ve put people over profit. And when more than 5,000 Americans were asked to choose the credit union or bank they admire most, we were named in the top 3 nationwide (American Banker, 2021). We think it’s because we share your values – from having each other’s backs to keeping more of your hard-earned money. Join us along with more than a million of your fellow Californians!
Golden 1 Credit Union (golden1.com) has 65 customer reviews on The Fair Hearing, with an average rating of 1.5 out of 5.
Showing 4 reviews with 5 stars · Clear filters
the only downside is wait times at locations, otherwise this bank isnt that bad, it provides pay early compared to major banks and cashes checks quickly, people just need to have some patience smh.
By Andrew
I can't understand how they have so many bad reviews. I've been a member since 2004 and haven't had one issue. They have always taken care of me if there's a mishap and gave me high limits on cards. They recently provided me a loan for an older used vehicle and the interest rate was 15 points lower than the next company. 8% on an old car isn't bad at all. I will use them forever as they take care of their people and customer service has always been amazing.
By Kell
I can't believe all these terrible reviews. I have been a member since 1989 and any problem that I have ever had has been easily and thoroughly resolved. I just got off the phone with them and I was so impressed with the service that I received that I decided to find a place to leave a review and then I found all these bad reviews. ?????????????????????????????
By Cindy M.
Always helpful always innovative. All of my accounts are through them for good reason. The tellers on Average are Amazing and know their stuff. I don't have any reason to move on after 19 years of their good works. Best Bank for me and my families needs.
By Aaron D.