Gold RazerReviews of gold.razer.com

Rubbish and scammer company , A platform for customer service to assist criminals.Customer service that keeps delaying the problem ,Ignoring the troubles faced by customers.

They don’t even use my actual apple ID, they just said F- it and handed me some person’s ID and I can’t change it to my actual one bro.

If negative 0 is an option I would be more than happy to choose it. Extremely ridiculous experience as a new user.

I paid for a 100 USD gift card for my friend and then when he redeemed it, his account was suspended and then when I contacted support they couldn't do anything basically robbed me of my money. Thankfully my bank had my back and gave me 100 USD credit.

I’ve been a long-time fan of Razer's hardware products, which is why I expected the same level of professionalism from their digital platform, Razer Gold. Unfortunately, my experience has been extremely disappointing. My account was locked without any clear explanation, despite having funds still available in the wallet (I have over 1k golds). When I contacted support, they requested sensitive identity documents via email—a method that is neither secure nor standard practice in 2025. Most reputable platforms now use secure verification services like Jumio or Trulioo to handle identity checks safely. I explained my concerns and provided all the information I could, but support failed to offer a transparent reason for the lock or provide a secure alternative for verification. I still have no access to my funds and no answers. As someone who trusted the Razer brand, I expected better handling of user data, account issues, and financial transparency. I hope Razer takes steps to improve their support process, especially when it involves user funds and sensitive information.

📄 Review Body: I purchased a Razer Gold product worth $135, and to my surprise, the code I received was already used. I immediately contacted Razer Gold support and provided all necessary details, including proof of payment and screenshots of the error. After exchanging several emails with them, I was shocked to receive an automated message saying the case was closed — without any resolution, refund, or replacement. It feels like they completely ignored the issue and just brushed it aside. This experience has been extremely frustrating. I paid a lot of money and received absolutely nothing in return. No valid code. No refund. No real customer service. Be careful when buying from Razer Gold. If anything goes wrong, they might just close your case without helping you, even when it's clearly their fault. I am now considering filing a chargeback with my bank and reporting this issue to consumer protection authorities.

Realicé un pago por un pin de 300 + 25 UC para PUBG Mobile. Además de la falta de soporte en el chat, no he recibido respuesta y la transacción sigue pendiente después de varias horas. Recargué en un Centro de compras digitales en Venezuel para aprovechar una oferta en el juego y me puse en contacto con el soporte de Razer para solicitar un reembolso, pero no he obtenido respuesta. No he recibido el pin, por lo que ellos deben estar dispuestos a realizar el reembolso. El pago se efectuó con tarjeta de forma exitosa y no he recibido respuesta alguna. El servicio al cliente de Razer gold es muy malo

I had bought 2 20 dillar gift cards AND NONE OF THEM CAN BE USED THIS IS A SCAM