Paid for international and got charged on my other phone bill!!!!!
Got double charged for long distance by goivevietnam and my cell phone carrier, team mobile. I only call through a local access number to Vietnam and ended up paying $330 for a call made through their access number. The date, May 24th does not show up on GoiveVietnam's call history yet it shows that I was billed for the call on May 24th instead. A customer service rep name Santiago reached out once but now its like pulling teeth to get them to reconcile their end. This should not have happen as I directly make international calls to Vietnam using their access number which I paid for. I am hoping they can reconcile this situation as I have been a loyal and repeated customer. Frankly this is quite scary to think you pre paid for international calls and it shows up on your phone bill as $330.00! To be fair, there was another discrepancy on my Team Mobile phone bill for May 22nd but I have the call and billing history from GoiveVietnam to dispute the international charge for May 22nd through Team Mobile. I am now working on reconciliation for May 24th as there is no call history on GoiveVietnam but only billing history. Again, if this is a legit company someone would reconcile and touch base with me. This problem should be reconciled by Goivevietnam as I was charged by this company on May 24th for the call I made that is on my team mobile phone bill for $330.00. I have emailed more than 10 times on Goivevietnam's website as well as responded back to customer representative Santiago Vargas and yet still no response from this company!
By lac V.