Goedeker'sReviews of goedekers.com

Wish I could give them zero stars like everyone else says I did a washer and dryer they came damaged scratches they told me they give me a 10 year extended warranty the washing machine already comes with a 10 year extended warranty then they said they would refund me $100 the best they can do then I made the mistake of ordering an upright freezer. It took a year to get $100 refund and now it’s been a year since I’ve ordered my freezer and I still haven’t received it. Will never buy from this company and I will make sure that none of my friends do business with this company and I will go on every platform I can to tell what horrible service you get from Goedekers and A&M home delivery service

I wish I could give them NO stars. Horrible. Run as fast you can and NEVER use this company. I'm currently on hold for 48 minutes, trying to get customer service. They are trying to deliver a dryer I've waited for 8 months for delivery. I paid for delivery, installation and removal of my old dryer. They are "dropping" my dryer in the driveway of my condo building. I cannot reach customer service to finally cancel this order. NIGHTMARE! They don't answer heir phone and do not pay attention to instructions. I'm beside myself.

I ordered a sofa with an 8-12 week lead time 11 months ago, on Sept 29 2020. Today is August 29, 2021. No sofa after numerous calls. They are blaming the carrier instead of finding or shipping me another. I've been more than patient and they only keep offering a refund. I don't want a refund, want the sofa you sold me a year ago, that's I've patiently waited on. This company is a joke. Order #1000035235

This is the worst company to have them… This is the worst company to have them deliver or pick up item. I ordered a product from GOEDEKERS firstly the items arrived very late and then the delivery company delivered it damaged. The customer service over the phone is horrible. You wait for hours and no one responds. It’s been a nightmare to return a product from this company . Please don’t let them fool you.

This company is unbelievably bad. I bought a patio chair from them. It was delivered one month later in a box that looked like it was run over by a bulldozer, and obviously broken. I called immediately. They told me to take and send pictures of the box, so I did. Three days later they told me I had to open the box and show them what parts were broken. That’s ridiculous. Don’t buy anything from these people! They try to make it your fault and charge return shipping and restocking for trash. Beware!

I hardly know where to start, other than I WISH I HAD LOOKED FOR REVIEWS before giving my hard-earned dollars to this company. Everything everyone has said in their reviews, I underline and capitalize. I placed an order in March for 5 major appliances - $8000+. Goedeker's charged my credit card immediately. By May I had received 3 of the 5. In late May I was told 1 of the remaining had shipped to the 'depot' who was waiting for the last piece. I called a few weeks later to find out the status and was told the 'depot' had the 1 piece and was still waiting for the second. On Aug 4 I called; they told me the first piece was waiting to ship from manufacturer in OCTOBER! I told them I wanted to cancel the remaining pieces. They said their finance people would have to contact the manufacturer before issuing my refund. I asked to speak to a supervisor and they said none were available and they would have one call me back. Surprise...no call back. I called again on Aug 6, and had to repeat my story. Same outcome...would have someone call me back, but no call back. I called this morning Aug 9, talked to yet another person - he told me as of June 28, they were gathering the 'pieces' to get ready to ship to me???? It's Aug 9, and the Range is shipping from inside the US and it's taking them 45 days? He said if it has already shipped I will have to pay shipping charges in order to cancel my order. I asked for...yes, a callback from a supervisor. I am astonished this place is still in business. Please do yourself a favor and think before you leap at doing business with this unsavory cheat of a company.

I placed an order with Goedekers on March 31, 2021 (Order #10089046) FOR $3000 worth of furniture. Prior to placing my order on-line, I reached out to the service team to verify both the price and availability of inventory. I was assured I could expect my order by the end of April 2021. Assuming your representatives were speaking truthfully, I placed my order. That was a big mistake. After placing my order in March, I contacted Goedekers numerous times to get an ETA on my delivery. I was finally told in May that my couches would be in stock by the manufacturer on June 7th, shipping shortly thereafter. I followed up to confirm, only to be told they were waiting to hear from the vendor (I received this response no less then 3-4 times). Yesterday I received an email telling me the couches were discontinued by the manufacturer (which is untrue; the couches are projected to be in stock in early July). After reaching out to a Manager last week, we were personally assured the furniture was on its way. This week we were contacted by this same Manager to let us know that the order has been cancelled, that they are no longer doing business with Parker House Living, the manufacturer of the sofas we purchased. This company took our money and held if for 4 months with no intention of delivering or fulfilling our order. They are basically thieves. I even wrote an email to CEO Doug Moore to let him know the kind of service his company provides. I have yet to receive a response. I have contacted this company no less that 10-15 times regarding the status and expected delivery of my order, seemingly simple straightforward requests. I was looking for honest information; after paying your company $3000, that is the least I should expect. Many months later I am frustrated by the lack of follow-up or follow-through, lack of return calls, and overall poor service provided by this company. My most recent interactions leading me to this email. As you can imagine, I am extremely frustrated. Not only don't I have the items I ordered and paid for, but am now left having to start the process over again with another retailer, waiting another 8 weeks to receive my furniture. This is unacceptable. E-commerce business is not just based on supplying customers with top brands, minimal inventory, and strong supplier relationships. Successful E-commerce is built on providing shoppers with a positive service experience. Based on my recent interactions with this company and the complaints I have now read on the BBB website, please do not do business with this company. They may appear to have competitive prices, but you are paying for absolutely nothing but aggravation!

ABSOLUTELY WORST BUYING EXPERIENCE I HAVE EVER HAD!!! Horrible customer service. I ordered a grill back in February and it has been paid for the entire time. The grill has arrived damaged TWICE . Now I am being told it is no longer available but cant get the company to send me a replacement list of other options or even return an email. Forget it if you have to call them you will be on hold for hours with very little assistance. Save yourself the time and headache do not order from here!!!