godmerch.comReviews of godmerch.com

I ordered a sweatshirt for my wife for Christmas. Received an email 3 days later that it shipped via USPS with a tracking number. The number indicates that a label was created but USPS never received the item. The website indicates that it was delivered. I have sent 4 emails with no response. Very poor service, if it even a legit business.

UPDATE:: It took a public review to get an email response from this company. Gina @ Godmerch stated they are very busy during the holidays and are swamped with emails. (I sent 3) However, I post a public Review and it gets acknowledged the very same day within just a few hours!!! People, for the record.. yes her email does say they have been shipped separately because the sweatshirt took longer. She did provide me with a new tracking number, however the tracking number was created 12/8/23 (8 days ago) and it currently states -pre-shipment NY. It is not in route. This was not my first purchase with Godmerch, but it definitely will be my last!! I ordered 2 items, on Dec 4, 2023, one tshirt and one sweatshirt. Both on the same order and paid for at the same time. On Dec 7th, I recvd an email “that my items had shipped!”On Dec 13th, the tshirt was recvd but not the sweatshirt. I have since sent 3 emails, to the ONLY EMAIL ADDRESS they have on the order and website asking where my sweatshirt is. Not one email has been answered since the first one was sent on Wednesday, Dec 13, 2023. The package the tshirt came in was little, and it was not ripped or open. There was no way that 2 items could have fit into something just under 8x11 size, especially a bulky sweatshirt. Right now, the lack of Customer Service is horrible! I’m not happy and currently out $40 and change.

Same story. I ordered a T-shirt and sweatshirt in the same order. I only got the T-shirt. This is a Christmas gift and I ordered early. I really hope they make this up. Waiting on response.

I recently ordered two shirts from this company for and one came, I sent an email to the customer care team and they responded explaining the situation, my second shirt was being sent separately because it had more detail than the first. I have a tracking number and the package has been sent. Thank you for responding and the explanation involving this issue.

Familiar sounding from others. Ordered two items (two sweaters). And only received one. Several emails have gone unanswered. Will be disputing with my credit card company sadly. For the record the one I DID receive was of good quality at least. Appears ordering two different items in the same shipment stumps them. @@UPDATE@@. They did indeed send the separate item as they stated. Also of good quality. No complaints.

I ordered product from this site and the tracking number provided does not exist with FedEx. I have sent an email and will await a response. I don't like the fact that there is no phone number. UPDATE - less than 48 hours after posting the information above, I was contacted by the company and the order had been received. I stand by my request for a phone number, but they did what they said they would. I have upgraded my rating.

I received the wrong sweatshirt that was clearly made for someone else. I emailed them five times to try and get the shirt I ordered for a Christmas gift and have heard nothing back. The company needs a phone number and a customer service human to handle problems. It is VERY frustrating!

Same as many others 😭 I’m so so disappointed these were my top Christmas gifts for grandparents. Ordered said delivered but only received 1 item. I have emailed 2 days in a row with no response. Unfortunately I guess I’m going to have to dispute with my bank. Sucks because I honestly just want the sweatshirts I ordered. It’s too late to order from someone else 😔 UPDATE: I was contacted by customer service with another tracking number for the additional items. There is no delivery date yet so I’m unsure they will arrive before Christmas. When I ordered I made sure to order in time for them to get here before Christmas.