Godiva's Secret WigsReviews of godivassecretwigs.com

Response from Godiva's Secret Wigs· Sep 7, 2026

We’re sorry you’re disappointed with your experience. We do want to clarify a few important points so that the situation is accurately represented. We did not dismiss your concerns or attempt to shame you. When you contacted us stating that you had received a different product than the one you ordered, we asked for photos to be sent to us at [email protected] so that we could investigate the issue. We have not received those photos. We also reviewed the order information associated with the email address provided to us. There is only one order associated with that account, and if the items you received do not correspond to the items listed on that order, we want to make it right for you, but seeing photos will show how we can fix the problem.  If the purchase you are referring to was placed under a different name or email address, we would be happy to investigate that as well, but we would need the order information such as the order number that is on the invoice enclosed with the order to locate it. Our goal is not to argue with a customer or dismiss a concern. We simply need accurate information and, when appropriate, photos of the item received so that we can determine what happened and provide the appropriate resolution and make this right for you. We remain willing to review the matter if you provide the order information and the requested photos. You can also call our office toll free at (877) 567-9447 M-F from 8:30 am to 3:30 pm PST and ask for Shannon if you would prefer assistance by phone. We would love to speak with you.

Response from Godiva's Secret Wigs· Nov 24, 2025

Hello Jordan, We believe this review may have been posted for the wrong business, as nothing in your message matches the services we provide here at Godiva’s Secret Wigs. We don’t offer the type of fittings, prices, or hairdressing services you’ve described, and we don’t have any customer history that aligns with this situation. We truly care about our clients and would never block or ignore anyone who needs help. If this review was meant for another company, we kindly ask that it be updated so it reaches the right place. If there’s been any mix-up at all, please feel free to reach out to us directly at [email protected] or call (818) 591-0808—we’re always here and happy to help. Thank you so much.

Response from Godiva's Secret Wigs· Jun 24, 2025

Hi Jerry, Thank you for your message. We’d really like the chance to speak with you directly and help with your return, but I wasn’t able to locate any orders under the name Jerry Jones. We had also asked Trustpilot to reach out to you for more details so we could look into it further, but they didn’t receive a response. If you called us regarding a return, our team would have explained that returns are processed within 5–10 business days from the day we receive your item. Once your return is complete, you’ll receive an email notification with the details of your store credit or refund. If you posted in our private Facebook group with questions about a product or your return, our moderators would have kindly messaged you and removed the post in line with our group rules, which ask members to contact us directly for order-related concerns. We truly want to make sure you're taken care of, so if you could contact Shannon at (877)567-9447 or [email protected] with your order details, we’ll be happy to look into this for you right away. Thank you. 8/6/25 update: Hi Jerry, We haven’t heard back from you, and I just wanted to check in. We're always here to help if you need us. Please feel free to give us a call about this order at (877) 567-9447 and ask for Shannon—I'd be happy to assist you. Thank you!

Response from Godiva's Secret Wigs· Apr 2, 2025

Hi Lone, We asked Trustpilot to reach out to you for additional information but received no response from you. It appears this review is for the same issue as your previous review from September, 2024. We invited you to reach out to us in Sept. 2024, but we have never heard from you directly. We would love to speak with you so again, we invite you to contact us at [email protected] or call us at (818)591-0808 M-F between 8:30 am and 4:30 pm PST and ask for Shannon. Thank you.

Response from Godiva's Secret Wigs· Jul 10, 2023

Hi Patricia, I appreciate you taking the time to speak with me about your wig and allowing us to make this right for you. Please feel free to contact Shannon at (877)567-9447 if you have any further questions or need assistance. Thank you.

Response from Godiva's Secret Wigs· Jun 23, 2023

Hi Sandra, I was able to locate your order and have sent you an email with the hope that I can change your experience with us to a positive one. You can also call and ask for Shannon at (877)567-9447. We look forward to hearing back from you. *Update 6/26/23 - Thank you Sandra for allowing us the opportunity to make your experience a more positive one . We will be awaiting your return.

Response from Godiva's Secret Wigs· Dec 21, 2022

Hi Terri, We appreciate you sharing your feedback. I apologize for the delay in responding as we just discovered your review in this forum. All of the wigs and hair pieces we sell are Godiva's Secret Wigs. New wig wearers are encouraged to do their research and we are always available to help answer any questions or concerns. Please feel free to call us Monday - Friday between 8:30 am and 4:30 pm PST toll-free at (877)567-9447. We would love to speak with you at your convenience. Thank you.

Response from Godiva's Secret Wigs· Dec 21, 2022

Hi Jane, I apologize for the very late response to your review here. We were not aware of reviews on this forum. We last spoke with you in February by email and as stated at that time, we would like to try and help. We are available Monday - Friday between 8:30 am and 4:30 pm PST at (877)567-9447. Thank you.