GodivaReviews of godiva.com

Ordered Godiva through Virgin Experience Days. Promised if ordered by 18th Dec they would arrive by Xmas - still states this on virgin experience website! However despite ordering on the 8th it's not even been dispatched ! Virgin blames Godiva and says Godiva as the supplier has had warehouse and delivery issues for 2 whole weeks, but Godiva blames virgin - very disappointing as now being told nothing is being dispatched until January, yet no communication sent to their customers and they still have the nerve to advertise the "christmas treat" even today online, 3 days after I raised the issue, that people will "recieve them by Christmas" - Not what you expect for a "luxury brand" ! And rip oft false advertising at its finest in order to simply LURE customers in to buying other products.

Ordered Godiva chocolates on 28th November as gifts; they arrived 11 days late, and opening them to prove they weren’t damaged from the heat made them impossible to rewrap — customer service refused any refund or replacement and showed no logic. Beautiful chocolates, but a very frustrating experience.

I was not wowed by the truffles. They were very small and was very disappointed. Won’t buy them again

The food took a total of 1 hour to arrive..?!, the place wasn’t even packed’ people who came 30 mins after us got all their order, and mind you, I only ordered a croissant, and the price is not ideal for what you get, and when the food finally arrived , it was cold.., I do not recommend coming here unless you want to waste ur money and ur time.

I ordered Godiva 2 dresses via ASOS and sent them back and I never got my money back (sold by ASOS but delivery and return via Godiva).

I bought two dresses from this company through the Debenhams site in February, i returned them as nothing like advertised, cheap and nasty fabric, my money has still not been deposited in my account, first they said it would be back by the 11th March, now they are saying April…. Who knows, ? Im still waiting… going to take legal advice if its not back by then. Never buy from them…

This is the WORST Customer Service I have ever encountered. I am so disappointed!! I placed an order online from the Godiva website, on 11-23-24. I ordered a box of candy, with a Christmas theme box, as a Christmas gift, with a specified DELIVERY DATE FOR THE WEEK OF 12-18 -24. I received a confirmation of my order, by email, the same day, with no delivery date indicated. So I immediately called Customer Service and found that they had mistakenly processed my order with a delivery date of 11-18-24. I asked them to revise my order with the correct delivery date, or cancel the order, and I would re-order with the correct delivery date. The Customer Service Rep said she could do neither, IT WAS TOO LATE TO MAKE CHANGES. So I asked to speak to a Manager. I told him that this order was a Christmas gift, and I did not want it delivered UNTIL MID-DECEMBER. The Manager said the order was already sent to the warehouse to be processed and could not be changed or cancelled. So basically I was out of luck -- nobody would rectify the situation, and I was just not going to get what I ordered and what I paid for. I am very dissatisfied -- I never heard of any company who would not allow you to revise an order!!! And I have never dealt with any company who cared so little about Customer Relations and Customer Satisfaction. At the very least, they should have given me a refund. SO, BUYER BEWARE, If they make a mistake on your order, and then refuse to revise or cancel that order, this is not a company you want to do business with. I contacted the recipients of my gift to let them know that due to a company screw up, their Christmas present was now on the way to them -- before Thanksgiving!!!

The worst service and had to deal with it on my birthday. They put fault on my card and myself. When they were at fault and no apologies. It was a drawn out process where they went back and forth and disregarded me saying to cancel it. And then got a notification it was taken out of my bank account. They did not care about the customer. I will never order from them again.