Customer service doesn't update you
Got the Halo tense unit. Loved the unit but realized I did not get the full bundle of pad I ordered. I paid over $200 and got 2/3 of my order. Realized this 1 month later. Never received and email saying they were out of stock or anything. Contacted customer service via email and was told they were on back order until the 28th of October. This was mid October and I ordered the unit in Sept. I understand back order but at least communicate with the customer. I also got no apologies. Just the statement about the backorder status. 5 days after the 28th and I still have no update. My order still says in transit and incomplete. If you aren't going to give me my full order then don't take all the money.
By Myra N.