GOBYReviews of goby.co

À bannir!!! Je n'ai pas l'habitude de commenter les entreprises et les articles que je commande mais n'achetez rien à Goby! Si j'avais pu ne mettre aucune étoiles, je l'aurait fait ! Si vous voulez payer cher pour marcher dans du plastic trop grand qui ne ressemble à rien, allez-y !

Bought a pair of shoes, after 2 months the sole peeled completely after one day wearing them when it was raining. Run away from this brand, it's a pure scam.

I bought a toothbrush for my son and the battery didn't last long. I emailed Goby about the issue in February since it was under warranty and they said they would send a new one out, had an order confirmation, great. The toothbrush never arrived. I contacted them through email again in April they said there was a supply chain delay and I would get it as soon as possible. It still never arrived, so I emailed them again and they replied something about having supply issues and I never received anything for months. I reviewed them on a different platform before my last contact with them and all of a sudden they were having issues within the company and could no longer respond to emails. Scam company, I can't believe they're still advertising.

I have used Goby toothbrush for 3-4 years and was receiving replacement heads fine until the first of 2024- I also ordered a NEW toothbrush in March and paid $100 but never received and can't get a response from the company after sending several emails. Guess I was screwed out of that $100- DO NOT ORDER FROM THIS COMPANY.

I have not received a new brush head in many many months. I messaged their customer service and got an auto reply that they cannot fill orders nor reply due to operational problems. I cannot seem to cancel my recurring order though despite never getting anything. Was great - now very much appears to be a scam.

I purchased this toothbrush, it broke and Goby said they would send a replacement under their warranty...that was almost 3 months ago. I contacted customer service to which they said they were having supply issues, which I understand, but then they're advertising the same toothbrush for sale as of right now. As soon as I replied on their FB page stating the issue, all of a sudden they couldn't answer my email stating it was due to operational challenges. I would save your money and purchase a different toothbrush, they obviously do not care about their customers.

Finally cancelling after YEARS of unfulfilled brush head refills. I have a three month subscription refill, they have charged me and haven’t sent at least 8 orders. They have alleged manufacturing delays and don’t openly communicate with customers. This company has poor customer service, they will lie to you and offer credit but will never offer to replace an order not sent. All this credit sitting in my account but when confronted about missing orders, they made it clear they don’t want me as a customer and told me they would cancel my subscription if I’m not happy. All I wanted was brush head refills, but they’re not willing to fulfill customers orders. If you’re a customer reading this, I recommend cancelling your subscription and switching to a reputable brand. There website reviews are fake. This company will keep selling subscriptions with no plans to actually fulfill orders. I’ve had too much money stolen from me by Goby to believe the lies they tell me anymore. Don’t buy goby!!!!!

Update: Finally cancelled my subscription as the fulfillment delays continued. I was billed for two subscription orders in 4 months and nothing was delivered, so I reached out to customer support to ask when they could deliver these. They couldn't commit to sending both purchases in the next 30 days, citing "the same widespread supply chain delay", so they refunded me for the unfulfilled orders. I hope they are able to figure out their brush head issue.