Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
194 reviews
GOBISelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
GOBI is a woman-owned personal climate brand built for people who refuse to let the weather decide what their day looks like.For more than a decade, we’ve designed gear that helps people stay comfortable through changing conditions, from heated apparel and accessories for cold days to cooling and sun-protection gear for warmer ones. Our goal is simple: give people more control over their comfort so they can keep working, exploring, traveling, cheering from the sidelines, and enjoying life outdoors in every season.Our lineup includes heated vests, heated jackets, heated hoodies, heated gloves, heated socks, heated base layers, heated blankets, heated chairs, cooling vests, wearable cooling gear, and sun-protection apparel. We design products for a wide range of people and activities, including outdoor recreation, work, travel, hunting, sporting events, everyday errands, and time spent outside with family and friends.GOBI products are designed with real life in mind. We focus on comfortable fits, intuitive controls, practical features, and versatile styles that integrate easily into your everyday routine. Our heated gear uses rechargeable battery-powered technology to provide on-demand warmth, while our cooling and sun-protection products are designed to help make hot and sunny conditions more manageable.We listen closely to customer feedback and continually refine our products based on how they are actually used. Because comfort is about more than temperature. It is about having the freedom to get outside, get things done, and enjoy more of your day regardless of the forecast.
GOBI (gobiheat.com) has 194 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
194 approved reviews, newest moderated first
I have Gobi vests, hooded sweatshirt and socks. Reliable and work great keeping the chill off.
By Jim O.
Response from GOBI· Aug 29, 2026
Thank you so much for your wonderful review! We’re thrilled to hear that our products are doing a great job keeping you warm and comfortable. We truly appreciate your support and are so glad you’re enjoying your GOBI gear! The GOBI Team 🔥❄️
Great customer service and they have great products.
By Barbara J B.
Response from GOBI· Aug 29, 2026
We're so happy to hear you appreciate our customer service and products. Thank you for your kind words! The GOBI Team 🔥❄️
I have purchased several items from Gobi. My daughter and I are horse trainers. I have been very pleased with not only the quality Of the products but the durability and abuse that they have taken and still work as well as when I first purchased them. The only thing I would change is I would like my work jacket to be waterproof. I'm very warm during the snow storms but not dry for the whole day long.
By Valerie W.
Response from GOBI· Aug 29, 2026
We are so happy to hear that our products have met the demands of your work as horse trainers! It's wonderful to know they've held up so well. We appreciate your feedback regarding a waterproof work jacket; we are always looking for ways to improve our offerings and keep our customers comfortable in all conditions. The GOBI Team 🔥❄️
I had to send the vest back because the battery didn’t work. I received prompt reply that you had received it and would send me a new one which you did within a couple of weeks. Good service.
By James P.
Response from GOBI· Aug 28, 2026
Hi James, We are happy to hear that our team was able to resolve the issue with your vest's battery promptly. We appreciate you sharing your positive experience with us. The GOBI Team 🔥❄️
sure everything was customized and ready for our event. Everything arrived Thursday as promised, allowing us to share these amazing neck coolers with our client, Picnic, during an extremely hot California event. They were a HUGE hit! The professionalism, communication, attention to detail, and follow-up absolutely blew me away. They understood that we had a deadline and went above and beyond to make sure we could deliver something special to our client. As the CEO of JT Solution Partners, I truly appreciate a company that understands the importance of customer service and follows through on what they promise. Gobi exceeded my expectations from start to finish. Thank you to the entire Gobi team for making this happen for us. You have absolutely earned our business and this 5-star review! — Jennifer Trusty CEO, JT Solution Partners
By Jennifer T.
Response from GOBI· Aug 28, 2026
Hi Jennifer, We are truly delighted to read your wonderful feedback! It brings us immense satisfaction to know that we could contribute to the success of your event and that the neck coolers were a hit with your client. We always strive to provide exceptional service, and we are so pleased that our team exceeded your expectations. We deeply appreciate your business. The GOBI Team 🔥❄️
Lasted longer than other brands I've tried! High quality materials!
By Ryan
Response from GOBI· Aug 28, 2026
We are so glad to hear our product exceeded your expectations and that you appreciate the quality materials! The GOBI Team 🔥❄️
Great customer service. Great product. Been using my jacket for several years now.
By Kyle J.
Response from GOBI· Aug 26, 2026
We are so happy to hear you're enjoying your jacket and our service! We appreciate your kind words. The GOBI Team 🔥❄️
Too Heavy Doesn't fit. I bought a small/medium and it's to big. Unclear instructions...where to place the ice block I wish to return this item for a full return of the price paid
By William R.
Response from GOBI· Aug 25, 2026
Hi William, Thank you for sharing your feedback. We’re sorry to hear that the vest didn’t fit as expected and that the instructions for using the ice plate weren’t clear. The vest does feature an adjustable strap on the side, which allows you to customize the fit for a more comfortable feel. We also have a how-to video on the product page that demonstrates how to use the vest, including where to properly place the ice plate. We’d love for you to check out these options as they may help improve your experience with the vest. We’re also reaching out to you via email to assist you further and answer any questions you may have. The Gobi Heat Team 🔥❄️
