Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
195 reviews
Maya USA INC. - GOBEKUSASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Gobek is an e-commerce online store and it is part of a group companies which has been in the business for over 20 years in many industries. We would like to share our 2 decades of work discipline experience with pleasure so that you can create more comfortable decorations in your living spaces that completely reflect your individual style. We are very excited to support you at every stage from foundation to insulation, from exterior to interior decoration, in your quantity calculation and in choosing the products closest to your dream design. We believe that the harmony between people's taste and the spaces they live in are crucial to expand their comfort zone and make life more livable. In this sense; we are happy to provide the most accurate products in your choices such as color, texture, or material. We, as the "gobek.com" family, are looking forward to inspiring you and delivering building and decoration materials that you can use in many living spaces such as homes, offices, hotels, cafes at the most affordable price.
Maya USA INC. - GOBEKUSA (gobekusa.com) has 195 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 6 reviews with 2 stars · Clear filters
My experience with trying to return an itm has proven to be confusing,time consuming and.. frustrating.. And it is not yet done. I started on Oct. 12 or 14 . The package was delivered to UPS on Oct.15 for delivery to your requested address in Los Angeles for Oct .20.
By Helen D.
No instructions, star tip screws that are difficult to screw in and color was not as pictured. Delivery time was wmuch too long !!!!
By Louis G.
Response from Maya USA INC. - GOBEKUSA· Sep 25, 2026
We’re sorry for the delay and apologize for the inconvenience. We also noticed that this supplier has not been able to consistently meet the original lead times, so we have extended the estimated delivery timeframe for these products accordingly. Thank you for bringing this to our attention. We also understand your concern regarding the color. If you’re not satisfied with the color you received, please send us a photo of the product, and we’ll do our best to assist you. GobekUSA Team
I have been trying to contact Gobeck for several days by phone and emailing customer service. I received a product that I have a question about. I'd appreciate if someone would contact me.
By Marilyn B.
Response from Maya USA INC. - GOBEKUSA· Dec 18, 2025
We understand the importance of receiving timely assistance when questions arise regarding a product. Your message has been noted, and our team will ensure that contact is made to address your inquiry and provide the necessary clarification. We appreciate you bringing this to our attention and allowing us the opportunity to assist. Kind regards,
The order from GOBEKUSA was shiped from My Boxio. 1 of 3 items was opened used and resealed brfore being shipped to me. I assume a used return. I have had this issue in the past with My Boxio Inc. They don't seem to mind sending customers used product. This is of great concern because one must ask was this used return Boxio Solo used as is or for a toilet?
By MB
Response from Maya USA INC. - GOBEKUSA· Aug 25, 2025
Hi Michael, First of all we are sorry for the quality issue that you have experienced. Please note that GOBEKUSA is only responsible of sending products from the different producers. This is an automated system and we just fulfill orders for various of producers. If you are not satisfied with the product, please get in touch with us by email and we will find a better solution for you. We are here to help you!
Holes were not pre drilled for rear frame !!! Some pieces of frame were bent making it hard for a good seal definitely disappointed..
By Jason
Response from Maya USA INC. - GOBEKUSA· Apr 14, 2025
Thank you for sharing your feedback. We are truly sorry to hear about the issues you faced with your order. It’s disappointing to know that the rear frame holes were not pre-drilled and that some frame pieces were bent, causing inconvenience during assembly. This is certainly not the quality of experience we aim to provide, and we deeply regret the frustration this has caused you. We are reviewing this matter with our team to ensure such issues are addressed and do not happen again. Thank you for bringing this to our attention and for giving us the chance to improve. Best regards,
Both dressers arrived broken, the first had a leg broken off and the second had a portion of the back wood broken off. My husband fixed these issues, but they're both not very sturdy. Also, these took hours and hours to build...way more labor than we have ever experienced in building similar products. Also, quality is just not great, despite the dressers being solid wood, which is surprising.
By Kelly M.
Response from Maya USA INC. - GOBEKUSA· Jan 16, 2025
Dear Kelly, This is Emma from Gobekusa. I would like to inform you that we have a return policy in place for orders that are damaged upon delivery, as well as a replacement policy for damaged parts of items. Upon reviewing our records, I was unable to locate any request from you regarding this matter. We kindly encourage our customers to reach out to our customer service team should they encounter any issues, as we are always here to assist in resolving them. Thank you, and have a wonderful day. Kind regards, Emma
